Internet connection issues
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Internet connection issues
27-03-2017 8:53 PM
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Hi guys, anyone shed any light on this connection status?
Got no internet connection tried the usual troubleshooting tips with no success just wondering if it's a service issue?
Re: Internet connection issues
28-03-2017 11:34 AM - edited 28-03-2017 11:40 AM
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The internet status looks odd - all of the possible options are being displayed. One wonders if the router has lost its marbles.
I presume you have a clear dial tone?
Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.
If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.
Have you done a factory reset on the router?
Do you have another router you can try?
If your internet is down ... how did you post the screen shot here?
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Re: Internet connection issues
28-03-2017 11:52 AM
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I don't have another router can try, or a corded phone however the phone works fine for calls in/out
Re: Internet connection issues
28-03-2017 12:17 PM
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Did you do the QLT? Is the phone silent? Working is something else.
Have you tried a different filter?
Have you tried direct into the master socket?
Have you factory reset the router?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Internet connection issues
28-03-2017 1:33 PM
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@Tomvirgin wrote:
Screenshot was posted by 3G on my phone
I don't have another router can try, or a corded phone however the phone works fine for calls in/out
Not doubting what you say @Tomvirgin - but that screenshot shows you connected to wifi - note the 'volcano' at the side of the 'EE' symbol.
Re: Internet connection issues
28-03-2017 1:41 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Internet connection issues
28-03-2017 1:44 PM
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Re: Internet connection issues
28-03-2017 1:47 PM
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Re: Internet connection issues
28-03-2017 1:56 PM
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Please reply to post 4.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Internet connection issues
28-03-2017 2:09 PM
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@Browni @Tomvirgin - OK, was just a thought - no offence meant or taken.
Re: Internet connection issues
28-03-2017 4:02 PM
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John,
No offence seen! It is only right that everything posted is confirmed to be what is reputes to be. All too often in the past, I have gone up the wrong path by presuming clarity of something posted!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Internet connection issues
28-03-2017 8:55 PM
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Right, I've had another play tonight, tried the QLT and that's fine, tried another filter and also tried with new and old filter in the master socket with no change..
ive done a reset using the button on the back of the router with no change, will login and reset to factory settings when I remember the bloody password for the router. Current status says connecting but still no internet light or connection.
broadband light on the router and wifi light are both solid green btw.
Re: Internet connection issues
28-03-2017 11:29 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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