Internet being slow. PLEASE HELP!!!!!
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Internet being slow. PLEASE HELP!!!!!
09-01-2012 5:21 PM
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I'm currently using the Google Chrome browser, I have tried using Internet Explorer and that is also slow. I have tried downloading Firefox but like I've said before it takes ages while downloading and then it says its got interrupted?
I have the McAfee installed; I've run scans to see if there's any viruses or malware which there isn't. I've cleared cookies and temp files; nothing has solved the issue. The only thing I can think of is there maybe something going on at your end.
I done a speed test on my laptop (Windows Vista) with the cable. Here are the results:
Download speedachieved during the test was - 6163 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
Here are my router stats:
Uptime: 3 days, 21:19:20
DSL Type: G.992.1 annex A
Channel mode: Fast
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,004 / 8,128
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 397.88
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 11.0 / 22.5
SN Margin (Up/Down) [dB]: 22.0 / 8.5
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 2 / 0
CRC Errors (Up/Down): 6 / 536
HEC Errors (Up/Down): 0 / 1,222
Hope this helps.If anyone could take a look I would really appreciate it.
Thanks
Serena
Re: Internet being slow. PLEASE HELP!!!!!
10-01-2012 9:43 AM
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Both the router stats and the speed results look fine to be honest, just checked the logs for your connection and can see that it's quite stable too. Can I ask if you've noticed these issues being worse or better at certain times of day?
Re: Internet being slow. PLEASE HELP!!!!!
10-01-2012 9:55 AM
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You are also showing nearly four days up time so you are not losing the connection. If the problem only occurs at particular times it would be significant.
If possible could you (or a friend) try your connection with another PC?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Internet being slow. PLEASE HELP!!!!!
10-01-2012 10:22 AM
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The problem occurs throughout the day. It's from after Christmas I have noticed this. I thought it might have been the bad weather we had with the strong winds but I live in the south east so I have no idea what is going on.
Re: Internet being slow. PLEASE HELP!!!!!
10-01-2012 10:30 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Internet being slow. PLEASE HELP!!!!!
10-01-2012 10:42 AM
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I suggest disabling McAfee completely and see if the problem goes away
Re: Internet being slow. PLEASE HELP!!!!!
10-01-2012 11:27 AM
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I've just been running some checks and diagnostics. Your account is fine, the traffic management profile is correct, you haven't gone over usage. I've ran a status check which shows your BT profile as 7150 and consistency check passes. I'd suggest running a virus scan, making sure there are no background programs running and making sure you are using a wired connection.
Jojo
Re: Internet being slow. PLEASE HELP!!!!!
10-01-2012 11:39 AM
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Quote from: cookiemeltdown I done a speed test on my laptop (Windows Vista) with the cable. Here are the results:
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Internet being slow. PLEASE HELP!!!!!
10-01-2012 11:40 AM
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Other than that and the suggestions already made I can only think of checking that the MTU settings are optimised (and the same on PC and router) and it might be worth disabling any browser add-ons to see if that helps.
Re: Internet being slow. PLEASE HELP!!!!!
10-01-2012 12:22 PM
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Thanks
Re: Internet being slow. PLEASE HELP!!!!!
10-01-2012 12:25 PM
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Re: Internet being slow. PLEASE HELP!!!!!
10-01-2012 12:30 PM
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Re-install? I suspect you'll get some rather choice opinions on that!
I use Microsoft Security Essentials which is far less intrusive.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Internet being slow. PLEASE HELP!!!!!
10-01-2012 12:51 PM
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I use MS Security Essentials at home on a Vista laptop with 2GB ram, which funnily enough had nothing but problems with the previous McAfee software. I also use it on my own PC, and also use MS Forefront Endpoint (pretty much the same thing) on all of the the PCs in work without any issues at all over the past year.
There are far superior free alternatives to McAfee out there, most of which are far lighter on system resources!
jim:quote
Re: Internet being slow. PLEASE HELP!!!!!
10-01-2012 1:32 PM
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Quote from: jelv Uninstall - Yes
Re-install? I suspect you'll get some rather choice opinions on that!
I use Microsoft Security Essentials which is far less intrusive.
My opinion is that I certainly wouldn't choose to re-install a piece of software that I actually had to pay for the privilege of having it jigger up my browsing!!
MSE seems to do the job with no fuss, but then again so did free Avira Antivir before it (although the "nag" window did get on my nerves somewhat!)
Re: Internet being slow. PLEASE HELP!!!!!
10-01-2012 5:04 PM
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Thanks guys
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- Re: Internet being slow. PLEASE HELP!!!!!