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Internet Sluggish For A Few Days

southerner
Aspiring Pro
Posts: 509
Thanks: 45
Fixes: 1
Registered: 27-11-2013

Internet Sluggish For A Few Days

Hi, My internet's felt quite sluggish for a few days now.
Looking at my stats below from my limited understanding I think it should be ok? Just wondered if anyone more technically minded might see anything amiss?

Router Stats -
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 6 days, 05:35:55
Downstream: 21.07 Mbps
Upstream: 1.239 Mbps

ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 2.6 dB / 6.1 dB
Line attenuation (Down/Up): 11.2 dB / 7.9 dB
Output power (Down/Up): 19.8 dBm / 12.4 dBm
FEC Events (Down/Up): 97034071 / 0
CRC Events (Down/Up): 393 / 116
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 5650 / 160
Error Seconds (Local/Remote): 303 / 73

BT Speedtest Stats -
Download Speed 18.06
Upload speed 1.01
Ping Latency 32.88
Download speedachieved during the test was - 18.06 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 19.04 Mbps
Upload speed achieved during the test was - 1.01Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Internet Sluggish For A Few Days

Hi woodm,
Have things started to improve now?
Chris Pettitt
Cloud Environments Engineer
southerner
Aspiring Pro
Posts: 509
Thanks: 45
Fixes: 1
Registered: 27-11-2013

Re: Internet Sluggish For A Few Days

Chris - It does seem a bit better now now you come to mention it. Did something change?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Internet Sluggish For A Few Days

I'm wondering if the sluggishness (I think is a word) Smiley may have been caused by the DNS issues we've had, which we rolled a fix out for, this morning.
Chris Pettitt
Cloud Environments Engineer
southerner
Aspiring Pro
Posts: 509
Thanks: 45
Fixes: 1
Registered: 27-11-2013

Re: Internet Sluggish For A Few Days

Quite possibly. My browser seemed to be pausing for long periods of time looking up sites so that kind of fits.
Appreciate your response.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Internet Sluggish For A Few Days

No problems. If you're interested in following updates on this, we've got a Service Status open here http://usertools.plus.net/status/archive/1401868720.htm
Chris Pettitt
Cloud Environments Engineer