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Internet Issues when browsing

Martyntuttiett
Hooked
Posts: 5
Registered: ‎09-09-2021

Internet Issues when browsing

Hi, I am constantly having issues with my internet connection when browsing., I use Wifi.  When I click on a link or google something the page will start to load and then stall at about a tenth of the way, no matter how long I leave this the page will not load. I have had my computer checked and there is no issue with the computer If I turn off my internet connection on my computer and then back on again this solves the problem, however I have to do this multiple times a day. A further issue is sometimes it takes a minute or two for my computer to connect to the internet, very inconvenient, especially as I work from home.

Any help would be appreciated

8 REPLIES 8
jab1
Legend
Posts: 17,436
Thanks: 5,680
Fixes: 260
Registered: ‎24-02-2012

Re: Internet Issues when browsing

@Martyntuttiett Welcome to the forums. A couple of questions - (1) are you on an ADSL or FTTC connection - what is your average speed and (2) how long have you been a customer?

When did this issue materialise?

John
Martyntuttiett
Hooked
Posts: 5
Registered: ‎09-09-2021

Re: Internet Issues when browsing

Hi, I am ADSL, speed unknown, I have been with Plusnet approx 18 months, issue has been going on for about 1 month

jab1
Legend
Posts: 17,436
Thanks: 5,680
Fixes: 260
Registered: ‎24-02-2012

Re: Internet Issues when browsing

OK. To try and sort this may be a little long-winded unless a PN Help Team member picks it up - I'm only a Community member with no access to the Plusnet systems - can you firstly post your routers Help Desk details?

John
Martyntuttiett
Hooked
Posts: 5
Registered: ‎09-09-2021

Re: Internet Issues when browsing

Hi where do I get the routers Help Desk details?

jab1
Legend
Posts: 17,436
Thanks: 5,680
Fixes: 260
Registered: ‎24-02-2012

Re: Internet Issues when browsing

Hub1.PNG

If you click on the 'Troubleshooting' tab as in the above picture, it should open the required page -copy it, obscure any personal details and then post it.

John
dvorak
Moderator
Moderator
Posts: 29,610
Thanks: 6,662
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Registered: ‎11-01-2008

Re: Internet Issues when browsing

Might not have a hub one - only recently been handed out to ADSL customer iirc.
Customer / Moderator
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If it fixed it click 'This fixed my problem'
jab1
Legend
Posts: 17,436
Thanks: 5,680
Fixes: 260
Registered: ‎24-02-2012

Re: Internet Issues when browsing

true - but I thought the hub zero was similar. Don't know, because I've never used either.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
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Registered: ‎21-04-2017

Re: Internet Issues when browsing

Welcome to our community forums @Martyntuttiett

I'm sorry to see you're having issues with your broadband. 

If you can private message me your account username, we'll be happy to take a closer look for you.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet