cancel
Showing results for 
Search instead for 
Did you mean: 

Internet Connection dropping

srrja
Newbie
Posts: 1
Registered: 20-12-2012

Internet Connection dropping

Hello,
I'd like a little bit of help please. Hopefully a CSR can help.
I have a Netgear DGND3300 v2 router and ever since we've had a few more devices on the network (ps3, galaxy nexus, nexus 7, laptop) the connection to the internet keeps dropping which can only be remedied by a router reset. I wonder if this is something to do with the usage increase on the line, but am open to any suggestions! It is quite frustrating as this happens about 2-5 times a day.
Please let me know what tests I can do to help someone help me!
Many thanks,
James
1 REPLY
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Internet Connection dropping

Hi James,
Firstly welcome to the community forum, always nice to have new faces around Smiley
I've posted a log of your connection which shows drops, are these caused by you resetting the router?
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13560234623911.png"/><div style="clear:both;"></div>
How are the devices you are using connected to your router, wireless or wired?