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Internet Connection dropping
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Internet Connection dropping
20-12-2012 5:04 PM
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Hello,
I'd like a little bit of help please. Hopefully a CSR can help.
I have a Netgear DGND3300 v2 router and ever since we've had a few more devices on the network (ps3, galaxy nexus, nexus 7, laptop) the connection to the internet keeps dropping which can only be remedied by a router reset. I wonder if this is something to do with the usage increase on the line, but am open to any suggestions! It is quite frustrating as this happens about 2-5 times a day.
Please let me know what tests I can do to help someone help me!
Many thanks,
James
I'd like a little bit of help please. Hopefully a CSR can help.
I have a Netgear DGND3300 v2 router and ever since we've had a few more devices on the network (ps3, galaxy nexus, nexus 7, laptop) the connection to the internet keeps dropping which can only be remedied by a router reset. I wonder if this is something to do with the usage increase on the line, but am open to any suggestions! It is quite frustrating as this happens about 2-5 times a day.
Please let me know what tests I can do to help someone help me!
Many thanks,
James
Message 1 of 2
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1 REPLY 1
Re: Internet Connection dropping
20-12-2012 5:12 PM
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Hi James,
Firstly welcome to the community forum, always nice to have new faces around
I've posted a log of your connection which shows drops, are these caused by you resetting the router?
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13560234623911.png"/><div style="clear:both;"></div>
How are the devices you are using connected to your router, wireless or wired?
Firstly welcome to the community forum, always nice to have new faces around
I've posted a log of your connection which shows drops, are these caused by you resetting the router?
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13560234623911.png"/><div style="clear:both;"></div>
How are the devices you are using connected to your router, wireless or wired?
Message 2 of 2
(257 Views)
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- Plusnet Community
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- Internet Connection dropping