Increase IP Profile
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- Re: Increase IP Profile
Increase IP Profile
24-02-2012 12:44 PM
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I have been constantly getting speeds of 6 to 6.5Mbps until 2 days ago.
Running the BT Speedchecker it states my IP Profile is now 350kbps
I have disconnected my router for an hour this morning then restarted it. Does this mean I have to wait 3 days before I can see any increase/improvement? and then I can raise a ticket with PlusNet.
Apart from trying a different router - which I may be able to do over the weekend (but that'll reset the 3 days).. is there anything else I can check.
Nothing has changed as far as I know.
Thanks, DJ.
Re: Increase IP Profile
24-02-2012 1:47 PM
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Quote Does this mean I have to wait 3 days before I can see any increase/improvement? and then I can raise a ticket with PlusNet.
I'd raise a ticket anyway, you'd be best off using the faults troubleshooter here as that will run you through some diagnostic fault checks: https://portal.plus.net/apps/kbdfaults
hope that helps.
Re: Increase IP Profile
24-02-2012 2:06 PM
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I've started the fault troubleshooter (ticket 52503838).. but need to borrow a friends router or go and buy one to make sure its not the router, before I proceed to the next step.
Thanks for your help.
DJ
Re: Increase IP Profile
24-02-2012 5:15 PM
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Re: Increase IP Profile
25-02-2012 10:44 AM
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Download speedachieved during the test was - 336 Kbps
For your connection, the acceptable range of speeds is 50 Kbps-500 Kbps.
Additional Information:
Your DSL Connection Rate :7.2 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbp
Will wait until Monday (72 hours) then try a different router and see if that increases speeds
DJ
Re: Increase IP Profile
25-02-2012 6:31 PM
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Re: Increase IP Profile
25-02-2012 8:05 PM
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Will wait until Tues/Weds and hope that speeds increase..
DJ
Re: Increase IP Profile
26-02-2012 12:02 AM
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Re: Increase IP Profile
26-02-2012 12:07 AM
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So there's no action I need to actively take... just leave everything connected for a few days and hopefully it'll sort itself out?
DJ
Re: Increase IP Profile
26-02-2012 12:32 AM
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I assume you are back with your own router now. Did your sync speed return to circa 7200kbps when that was connected again? Assuming it did no further action is needed, the IP Profile should automatically increase to 6000kbps within 3 days.
Re: Increase IP Profile
27-02-2012 1:18 PM
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I can see you've started raising a fault but if it still needs reporting you need to revisit http://faults.plus.net and complete the questions before it'll get to our faults team.
Going from the above though this does look like the sort of issue that might be caused by noise on the phone line, if you still get the same with just one wired handset in the master socket and everything else removed from the line then we'll need to raise a phone fault for you. If you could confirm either way we'll get the investigation started.
Re: Increase IP Profile
27-02-2012 6:43 PM
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I'm going to wait a few days to see if it fixes itself.
With testing the router etc, it has only been connected for just over a day at the moment, router stats below. Next step will be to try the master socket.. which handily is on the outside of my house!
Will keep you updated and raise a fault if required towards the end of the week.
Regards, DJ
Uptime: 1 day, 5:05:18
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,128 / 7,200
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7,136
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 152.28
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 13.0 / 22.5
SN Margin (Up/Down) [dB]: 26.0 / 15.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote) 0 / 0
FEC Errors (Up/Down): 0 / 88
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
Re: Increase IP Profile
29-02-2012 6:50 PM
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Download speedachieved during the test was - 1.19 Mbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :7.07 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6 Mbps
PlusNet Profile says..
Current line speed: 1.25 Mb
Download is still low but hopefully this will improve over time.
Thanks for everyones help.
DJ.
Re: Increase IP Profile
01-03-2012 10:37 AM
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You'll be glad to know that the according to a diagnostic test that I've just performed the line shows as being on a 6mb IP profile so I've updated the profile on our side to match.
Adam.
Re: Increase IP Profile
02-03-2012 10:23 PM
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I am now reconnected, but the router says uptime of only 18minutes or so.
IP profile has gone down to 750kbps. Hopefully this will jump back up to 6 or 7MB within 4 hours. Will wait and see.
Is there any way I can monitor my router for frequent disconnections. Its a TG585 v8 Software Release: 8.2.7.8 or any action I can take.
Thanks, DJ.
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