IP Profile change please
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Re: IP Profile change please
29-11-2010 8:51 PM
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Quote from: DBB
Uptime: 0 days, 8:28:25
Modulation: G.992.1 Annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2.336
Data Transferred (Sent/Received) [MB/GB]: 117,92 / 2,73
Output Power (Up/Down) [dBm]: 11,5 / 17,5
Line Attenuation (Up/Down) [dB]: 31,5 / 61,0
SN Margin (Up/Down) [dB]: 19,0 / 6,5
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 10 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 845 / 0
FEC Errors (Up/Down): 98 / 9.621
CRC Errors (Up/Down): 0 / 327
HEC Errors (Up/Down): 0 / 285
and after
Quote from: DBB Uptime: 0 days, 0:47:55
Modulation: G.992.1 Annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2.048
Data Transferred (Sent/Received) [MB/MB]: 2,09 / 9,85
Output Power (Up/Down) [dBm]: 11,5 / 16,5
Line Attenuation (Up/Down) [dB]: 31,5 / 61,0
SN Margin (Up/Down) [dB]: 19,0 / 5,0
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 155 / 0
FEC Errors (Up/Down): 0 / 87.555
CRC Errors (Up/Down): 0 / 88
HEC Errors (Up/Down): 0 / 83
Re: IP Profile change please
30-11-2010 11:44 AM
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I'll get someone in faults to take a look and see where we go from here.
Jojo
Re: IP Profile change please
30-11-2010 9:16 PM
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Uptime: 0 days, 1:16:39
Modulation: G.992.1 Annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2.112
Data Transferred (Sent/Received) [MB/MB]: 5,60 / 28,60
Output Power (Up/Down) [dBm]: 11,5 / 17,0
Line Attenuation (Up/Down) [dB]: 31,5 / 61,0
SN Margin (Up/Down) [dB]: 19,0 / 9,5
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 870 / 0
FEC Errors (Up/Down): 2 / 61.121
CRC Errors (Up/Down): 0 / 168
HEC Errors (Up/Down): 0 / 156
and the line still keeps failing - Uptime: 0 days, 1:16:39
Download speedachieved during the test was - 627 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :2112 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
Re: IP Profile change please
01-12-2010 11:16 AM
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If you update your ticket with the latest since the engineer visit I can get someone to pick it up.
Jojo
Re: IP Profile change please
01-12-2010 11:37 AM
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"Posted on: 30/11/2010, 11:44
Posted by: Joanne Pilson
HI DBB,
I'll get someone in faults to take a look and see where we go from here.
Jojo"
Its an existing fault thats been a fault for 14 days, the BT engineer has seemingly updated you, I have updated the ticket since, and now you want me to update it AGAIN so someone may take a look at it..
Get a bloody grip on this..
Day 14 of a connection not fit for purpose.
Uptime: 0 days, 11:17:04
Modulation: G.992.1 Annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2.144
Data Transferred (Sent/Received) [MB/MB]: 21,39 / 397,51
Output Power (Up/Down) [dBm]: 11,5 / 17,0
Line Attenuation (Up/Down) [dB]: 31,5 / 61,0
SN Margin (Up/Down) [dB]: 20,0 / 9,5
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1.177 / 0
FEC Errors (Up/Down): 16 / 356.861
CRC Errors (Up/Down): 0 / 394
HEC Errors (Up/Down): 0 / 340
Download speedachieved during the test was - 615 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :2144 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
Re: IP Profile change please
01-12-2010 2:37 PM
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someone is working on this as we speak. There should be an update on there shortly.
Jojo
Re: IP Profile change please
04-12-2010 9:48 PM
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Re: IP Profile change please
05-12-2010 12:15 PM
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I guess a duct fills up with water.
Has your speed drop coincided with the latest rain?
Re: IP Profile change please
05-12-2010 4:57 PM
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Re: IP Profile change please
06-12-2010 3:31 PM
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There seems to have been a slight improvement with your profile now 1750 on both PN & BT systems. The sync rate is now 2336k which is about right for the 9dB SNR. The only way to possibly get this any higher would be the reset the SNR but there's no guarantees that this wouldn't increase again.
There were a few disconnections yesterday. Were these intentional disconnections?
Jojo
Re: IP Profile change please
07-12-2010 7:25 AM
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Quote from: Joanne The sync rate is now 2336k which is about right for the 9dB SNR.
So when I was on a stable 2500 this was a fantasy that everyone was having.
Quote from: Joanne There were a few disconnections yesterday. Were these intentional disconnections?
No. I am seeing I've been connected for 69 hours.
Speed is down by over 30 percent.
And still see no-one wants to talk compensation here for this.
Re: IP Profile change please
07-12-2010 9:24 AM
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[quote=DBB]So when I was on a stable 2500 this was a fantasy that everyone was having.
That's not what i said:
[quote=Joanne Pilson]The only way to possibly get this any higher would be to reset the SNR
So, I don't doubt for a moment that you have received these speeds before, I'm just trying to offer a way to achieve it.
[quote=DBB]I am seeing I've been connected for 69 hours
The fact that the disconnections weren't intentional answered my question, I suspect you are seeing the router's uptime.
I've just checked your connection logs and there have been no more drops since the one at 23:00 on Sunday so if it's still stable tomorrow I can try the reset if you like?
Jojo
Re: IP Profile change please
07-12-2010 4:18 PM
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OK, do it. What have I got to lose. its been how many weeks since I've reported this and all that seems to have happened is bt came out once and changed a master socket.
Would someone like to call me and say exactly what sort of compensation I'm getting for this (lack of) service.
Re: IP Profile change please
08-12-2010 4:17 PM
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Only change has been a falling sync rate, and when that hits zero that still above the rating I'd give you for your service.
Re: IP Profile change please
08-12-2010 4:54 PM
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I've now reset your SNR. This can take a few hours to complete. If this is successful then the sync rate should lift and the IP Profile should follow. The reset will also initiate the 10 day training period so hopefully we can improve things for you.
Jojo
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