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How to cancel Plusnet
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- Re: How to cancel Plusnet
How to cancel Plusnet
18-11-2009 6:06 PM
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I joined around 20 days ago but the speed on peak times on Premium is very slow. Is it possible to cancel your contract with them?
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Re: How to cancel Plusnet
18-11-2009 6:12 PM
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You should give them a chance to help you. Also there are some very knowledgeable people on here.
What does it say here http://www.speedtester.bt.com/
Have you gone through the faults process?
http://faults.plus.net
let us know and we can try and help you
What does it say here http://www.speedtester.bt.com/
Have you gone through the faults process?
http://faults.plus.net
let us know and we can try and help you
Message 2 of 9
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Re: How to cancel Plusnet
18-11-2009 6:22 PM
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Hi Emma,
Thanks for the post.
I'm getting an error on the test page at the moment, will try again later. Thanks
adie:quote
Thanks for the post.
I'm getting an error on the test page at the moment, will try again later. Thanks
adie:quote
Message 3 of 9
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Re: How to cancel Plusnet
18-11-2009 6:33 PM
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Stop trying the faults checker - it is knackered
http://usertools.plus.net/status/archive/1258565195.htm
http://usertools.plus.net/status/archive/1258565195.htm
Quote Fault Checker Errors (59331) - NEW
Services
Posted on: Wednesday 18 November 2009, 17:26
We're currently experiencing problems with our Broadband Faults Checker. When attempting to raise a fault through this system customers may be seeing error messages during the process. This is also affecting our Customer Support Centre when raising new faults. This is not affecting the investigation of already open faults.
If you experience a fault before we resolve this issue, please either call our support centre or raise a standard support ticket. Where possible we would ask if you can refrain from raising the fault until tomorrow when the automated faults checker will be available again.
Sorry for any inconvenience this may be causing.
Kind Regards,
Chris Parr
Customer Support
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Re: How to cancel Plusnet
18-11-2009 8:18 PM
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You don't need to cancel you can just ask for a mac code and pay the £30 setup fee if you didn't when you signed up and the cost of the router if you took one.
Message 5 of 9
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Re: How to cancel Plusnet
19-11-2009 7:30 AM
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I hope someone is going to explain this to me........what is it all about? going to mac? as an ISP? Naw......can't be...can it?
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Re: How to cancel Plusnet
19-11-2009 7:53 AM
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its a Migration Code nothing to do with apples
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Re: How to cancel Plusnet
19-11-2009 8:27 AM
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Read the thread Strat
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 8 of 9
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Re:How to cancel Plusnet
19-11-2009 4:16 PM
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Hi there,
We'd like to help you get things fixed rather than see you leave.
If you're seeing slow speeds then try the BT Speedtester as linked earlier in the thread, it's also worth posting a comparison from another speedtest such as www.mybroadbandspeed.co.uk
We'd like to help you get things fixed rather than see you leave.
If you're seeing slow speeds then try the BT Speedtester as linked earlier in the thread, it's also worth posting a comparison from another speedtest such as www.mybroadbandspeed.co.uk
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 9 of 9
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