Help Please - Bad Connection Since Returning From Holiday
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Help Please - Bad Connection Since Returning From Holiday
17-08-2013 12:59 PM
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Today I ran a BT speed test with the results shown in the attached screenshot. My router stats are good (see screenshot 2) and so are my pings.
Pinging bbc.co.uk [212.58.253.67] with 32 bytes of data:
Reply from 212.58.253.67: bytes=32 time=14ms TTL=120
Reply from 212.58.253.67: bytes=32 time=14ms TTL=120
Reply from 212.58.253.67: bytes=32 time=14ms TTL=120
Reply from 212.58.253.67: bytes=32 time=14ms TTL=120
Ping statistics for 212.58.253.67:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 14ms, Average = 14ms
I am currently connected to ptn-gw01 but have changed gateway several time with no affect. My exchange is showing a status of green and my PC is connected to my router via Ethernet.
Please could someone from PlusNet look in to what might be the problem and advise what I should do next.
Thanks - Bob
Re: Help Please - Bad Connection Since Returning From Holiday
17-08-2013 1:09 PM
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ping -n 20 -l 1400
But I'm guessing the problem is that your target SNR margin has been lowered to 3, resulting in the higher sync speed, but this margin is too low, and as a result there are too many CRC errors and a large amount of packet loss, resulting in poor download speeds.
If the DLM doesn't raise the target SNR margin automatically, someone from Plusnet will have to arrange for it to be reset to 6.
Re: Help Please - Bad Connection Since Returning From Holiday
17-08-2013 1:18 PM
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C:\Users\Bob>ping -n 20 -l 1400 bbc.co.uk
Pinging bbc.co.uk [212.58.253.67] with 1400 bytes of data:
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Request timed out.
Ping statistics for 212.58.253.67:
Packets: Sent = 20, Received = 19, Lost = 1 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 27ms, Average = 26ms
Bob
Re: Help Please - Bad Connection Since Returning From Holiday
17-08-2013 1:22 PM
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Pinging bbc.co.uk [212.58.253.67] with 1400 bytes of data:
Request timed out.
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Request timed out.
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Request timed out.
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Ping statistics for 212.58.253.67:
Packets: Sent = 20, Received = 17, Lost = 3 (15% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 27ms, Average = 26ms
Re: Help Please - Bad Connection Since Returning From Holiday
18-08-2013 8:56 AM
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Re: Help Please - Bad Connection Since Returning From Holiday
18-08-2013 9:10 AM
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Bob.
Re: Help Please - Bad Connection Since Returning From Holiday
19-08-2013 1:57 PM
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Have you been able to try an alternative device to see if the speeds are the same?
I've checked over your line and everything looks ok.
Re: Help Please - Bad Connection Since Returning From Holiday
19-08-2013 2:09 PM
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I haven't tried another router as I only have the one I am using.
Bob
Re: Help Please - Bad Connection Since Returning From Holiday
19-08-2013 3:04 PM
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I can try to up the downstream dB but I'm not convinced that will fix your issue.
Re: Help Please - Bad Connection Since Returning From Holiday
19-08-2013 5:14 PM
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Bob.
Re: Help Please - Bad Connection Since Returning From Holiday
19-08-2013 5:17 PM
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Re: Help Please - Bad Connection Since Returning From Holiday
19-08-2013 6:31 PM
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Bob.
Re: Help Please - Bad Connection Since Returning From Holiday
19-08-2013 6:56 PM
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I find that the line recovers back to normal speeds after about ten days of use.
Now when I'm going away I just leave my modem switched on, so I don't suffer the return week of poor performance.
Re: Help Please - Bad Connection Since Returning From Holiday
19-08-2013 7:12 PM
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Bob.
Re: Help Please - Bad Connection Since Returning From Holiday
19-08-2013 8:52 PM
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Bob
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