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Plusnet will not come back to me very poor CS

Neilpickersgill
Newbie
Posts: 1
Registered: 25-08-2013

Plusnet will not come back to me very poor CS

Despite writing many emails and calling to the number of the CS agent who was supposed to be helping Plusnet never came back to me
We had an awful experience in transferring from Sky broadband to plus net
We were left for several days with no broadband
It was eventually sorted out but I expect someone to compensate us
Due to work commits I have not been able to chase up but noticed my bill payments this morning which prompted me to share this with you all
In addition I have a suspicion that plus net have recently lowered the speed I was getting in ht e first few days and weeks
Broadband is still reasonably fast but not like experienced in the first few weeks
For a company who's big sell is the Customer Service I was very surprised - will go Virgin once I'm out of the minimum period unless they actually contact me and do the honourable thing for the mess they created on transfer and look at the speeds.
5 REPLIES
Community Veteran
Posts: 3,380
Thanks: 2
Registered: 18-01-2013

Re: Plusnet will not come back to me very poor CS

Pop some more details up about your speed issue - FTTC or ADSL etc ?
You'll find lots of knowledgeable people here on the forum who should be able to help Smiley
hitachi
Grafter
Posts: 343
Registered: 05-04-2007

Re: Plusnet will not come back to me very poor CS

Plusnet do not communicate by email.
Moderator
Moderator
Posts: 26,010
Thanks: 1,247
Fixes: 51
Registered: 14-04-2007

Re: Plusnet will not come back to me very poor CS

They use their ticket (question) system which is traceable and accountable.

Customer and Forum Moderator.

DrDave
Grafter
Posts: 32
Registered: 04-01-2013

Re: Plusnet will not come back to me very poor CS

Quote from: hitachi
Plusnet do not communicate by email.

Therein lies your problem - use the ticketing system, works very well.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Plusnet will not come back to me very poor CS

Hi there,
Sorry to hear you feel that you've had poor service from us.
I've taken a look over your account and can see that your install was delayed which we managed to rectify within four days, is this what you are referring too?
Regarding your speeds there doesn't appear to be any issues with your line, if you're still experiencing slower speeds I'd suggest trying a PPPoE and if there's no improvement run through our faults wizard and  we'll take a closer look at that.