Having Problems with Speed
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Having Problems with Speed
12-10-2012 6:58 PM
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This morning things still seemed fine, (left things downloading overnight and they were all finished in the morning), Again finished work at lunchtime and decided to pop into town, came back few hours later (around 16:00ish) and started to do my usual internet stuff and found that things seem to be running really sluggish, did a speedtest.net and found my connection was reporting barely 1 Mbps when I've done this before and its usually around 8 Mbps.
So Rebooted the router and this seemed to help and got me up to around 4 Mbps. So after I finished a few things I was doing online I decided to unplug my router for 10mins and reconnect (give the connection a chance to fully register it's offline)
Now I've reconnected and my router is reporting this on the DSL Status page
DSL Status
DSL Status Up
DSL Modulation Mode G992_5_A (ADSL2+)
DSL Path Mode Fast
Downstream Rate 8165 kbps
Upstream Rate 1156 kbps
Downstream Margin 3.9 dB
Upstream Margin 6.0 dB
Downstream Line Attenuation 44.7 dB
Upstream Line Attenuation 24.8 dB
Downstream Transmit Power 19.9 dB
Upstream Transmit Power 12.4 dB
Which isn't too bad considering where I am, (still no the 10,000'ish it was at a week or so ago)
Just done a Speed test and its reporting
I feel there's Something wrong with my line at this point in time
I'm just wondering what's causing my really slow speeds? something wrong with the network in my area? (Carterton Exchange, Oxfordshire) or is this the result of the net going down yesterday for a few hours and its messed up my line speed?
Re: Having Problems with Speed
12-10-2012 7:01 PM
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http://community.plus.net/forum/index.php/topic,107804.0/topicseen.html
Re: Having Problems with Speed
12-10-2012 7:08 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Having Problems with Speed
12-10-2012 7:29 PM
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Ran the BT Speed Tester Beta and it said my download speed was 0.54Mbps and upload was 0.89Mbps with a ping of 28
Did the Diagnostics Test and got
1. Best Effort Test: -provides background information.
Download Speed
0.23 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.23 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.2 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.99 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.99Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Its getting that bad that Speedtest.net is struggling to load to run a Speedtest.
Re: Having Problems with Speed
12-10-2012 8:49 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Having Problems with Speed
12-10-2012 9:32 PM
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So something is up, something this afternoon as messed up my connection while I was out, going to try another reconnect with my router, but going to give them a ring too
Re: Having Problems with Speed
12-10-2012 9:38 PM
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Did a Reboot with my router and its getting a better speed for the time being, going to keep an eye on it over the next 24-48hrs, if its still playing up I'll ring them during the weekend or Monday when tech support is open.
Update Edit:
Well been keeping eye on it just for the last 10mins and its fluctuating a lot between 3-6Mbps, still may wait till tomorrow and see what its like and ring up Plusnet
Re: Having Problems with Speed
13-10-2012 1:04 AM
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Two things will restrict your speed: (a) the IP Profile reported by the BT speed test, (b) the current line speed on the page I linked. The speed you will see on a speed test will be about 90% or so of the lower of those two figures.
If you'd just rung them up as I said when you found that the current line speed was not 7.2 you'd be seeing higher speeds by now.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Having Problems with Speed
13-10-2012 1:17 AM
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Connected up the old Thompson Router
Got the old MicroFilter in
Its all connected to the Master Socket in the wall.
I got a feeling BT have been in my block today and probably connected someone's phone line up and in the process maybe have messed up mine.
Re: Having Problems with Speed
13-10-2012 4:28 PM
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Do NOT do any more disconnects or swapping things around without using the following procedure -
Use this Disconnect method -
Do a Disconnect of your PPP Internet session with the ISP - you need to login to the modem/router interface and look for the Disconnect button to click on. On the Thomson modem/routers you will typically find it in the box marked Internet as shown here.
Now wait a few minutes, power down. Then wait 10 minutes (during this time swap any filters, modem/router, connect to test socket, etc. - it doesn't matter if you take longer than 10 minutes) and then power up again (You may need to login to the modem/router and click on Connect to re-establish the PPP Internet session). Check the stats immediately (The Noise Margin [SNRM] shown is usually the current Target Noise Margin).
I usually recommend you do this no more than 5 times in an hour, and then leave it alone for the rest of the day. Remember the reason for this procedure is to help prevent the exchange DLM from thinking you have a dropping connection (or a worse one than you may have) which can results in a raise Target Noise margin and slower speeds (and/or banding on 21CN).
You can use the Disconnect/Connect (without a power down) to Gateway hop, which is sometimes a good idea if you think you may currently be on a Gateway that is congested or has other problems.
If you've ran a speed test and got 6.09Mbps with a Plusnet Line speed of 6.6 then it suggests there is nothing wrong with the broadband. One thing you should not do is rely just on download speedtest results in a narrow timeband at peak times. Download speeds can vary by fractions of a second depending on exchange, network and/or speedtest server congestion at the time, so speeds varying between 3-6Mbps over that 10 minute period come as no surprise and in themselves are not necessarily indicative of a fault.
The thing that was wrong was that the Plusnet profile (Line Speed) was not matching the BT IP profile for the line, this is a perennial problems as the BT Delta report that provides this information to Plusnet is not coming through as it should and sometimes a historical report comes through when conditions have changed. In any event when it does, it can take 12hrs for the Plusnet one to update and sometimes they just don't.. If however they have done a copper line test and found a fault that is something else and is dealt with as a Phone fault not a Broadband one and swapping equipment about and rebooting will lead to further problems as explained, BUT -
Looking back at the thread you mentioned in reply #1 and the DSL stats you posted, that is truly remarkable performance for a line of that length. Now a good modem/router will get the best performance it can from a line and that Buffalo seems to be doing a damn good job, but there is more to this me thinks. Considering what you said about your move, I'm wondering if the cable to the exchange to provide the services for the building is a separate one from other main cables and had few services connected at that time. This would mean much lower noise levels and crosstalk and so much higher achievable speed than in a typical environment. If your swap to ADSL2+ and it's training period was whilst this status was the case, the I can understand why there may be a very high FTR for the Line. (Perhaps you could post the details of the fault ticket if that information is present).
Looking at the stats you posted in your OP in this thread, they are more in line with what might be expected for a typical circuit on a normally utilised cable.
If you could post the current stats from the Thomson, the current full Diagnostic results from a BT speedtest and Current line speed, that would give us a clearer picture of what may be going on. I know jelv is scratching his head and I will certainly be interested to hear the outcome of this.
Re: Having Problems with Speed
15-10-2012 9:58 AM
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Our faults team have been testing your line and you'll be updated shortly with the results.
If there's anything you need me to chase up please let me know.
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