Has anyone else been asked to contact Tiscali for a MAC code
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Has anyone else been asked to contact Tiscali for a MAC code
07-12-2009 10:49 PM
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So my plus.net service is likely to dis-appear if I cant generate a MAC code from Tiscali.
Has anyone else been asked to do this and if so how did they resolve it because I am seriously getting tired of wasting my time phoning Tiscali
Cheers
KWack
Re: Has anyone else been asked to contact Tiscali for a MAC code
07-12-2009 10:54 PM
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Re: Has anyone else been asked to contact Tiscali for a MAC code
08-12-2009 10:03 AM
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To me it seems most unlikely that any Plusnet customer would be asked to contact Tiscali direct for mac code - this would have been requested by Plusnet on customers behalf.
Re: Has anyone else been asked to contact Tiscali for a MAC code
08-12-2009 10:37 AM
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Re: Has anyone else been asked to contact Tiscali for a MAC code
08-12-2009 10:41 AM
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This does seem a little strange.
Basically, it looks like we provided your service over Tiscali LLU. However, you're now on Premium, so we're trying to move you to the BT network on ADSL2+. To do this we tried to generate a MAC to move you over, but couldn't do so (because it looks like your line is a Tiscali Retail asset, rather than a Plusnet asset provisioned on Tiscali Wholesale. This is why we asked you to get a MAC.
Failing this, we'll need to do a cease of your Tiscali provisioned service, and a provide on the BT network to get you onto ADSL2+.
Re: Has anyone else been asked to contact Tiscali for a MAC code
08-12-2009 10:56 AM
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I have wasted enough time on this as it is. If you ened to cease service and set me back up on whatever server you need to then please do it and refund me for lost service time
Thanks
kwack
Re: Has anyone else been asked to contact Tiscali for a MAC code
08-12-2009 10:58 AM
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Logged under question ID ID: 30987011
Re: Has anyone else been asked to contact Tiscali for a MAC code
08-12-2009 10:59 AM
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Re: Has anyone else been asked to contact Tiscali for a MAC code
08-12-2009 10:59 AM
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If the customer is a Plusnet customer and is on Premium doesn't this imply that the service contract for the line is with Plusnet? Was the customer ever a Tiscali customer?
If the customer was *Never* a customer of Tiscali, then it looks like an internal PN issue to resolve line ownership and transfer.
Maurice
EDIT: My post coincided with Chris response. Apologies, thngs seem to be in hand.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Has anyone else been asked to contact Tiscali for a MAC code
08-12-2009 11:05 AM
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Re: Has anyone else been asked to contact Tiscali for a MAC code
08-12-2009 11:28 AM
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There was a problem with your details, I've now managed to generate a MAC, so you don't need to worry about this anymore. Sorry about the inconvenience caused here.
Re: Has anyone else been asked to contact Tiscali for a MAC code
08-12-2009 2:31 PM
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