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Gradual speed reduction

bigwullie1
Newbie
Posts: 2
Registered: ‎03-04-2020

Gradual speed reduction

Our usual speed was between 10 - 15 mbps. We started to get connection problems over a week ago. The sync speed dropped to 4.54mbps for several days then dropped to 2.27mbps for a day or so and today it is just 1.07mbps. What could the problem be?

4 REPLIES 4
jab1
Legend
Posts: 17,720
Thanks: 5,758
Fixes: 265
Registered: ‎24-02-2012

Re: Gradual speed reduction

Welcome to the forums, @bigwullie1 The problem could be a number of things, but my suggestion is to run through the suggestions on this topic: https://community.plus.net/t5/ADSL-Broadband/ADSL-Speed-faults/m-p/1270245#M297501 and post the requested information back on here, which may give someone a chance to make suggestions as to possible remedies.

John
bigwullie1
Newbie
Posts: 2
Registered: ‎03-04-2020

Re: Gradual speed reduction

This is what the router is showingRouter_info.jpg

jab1
Legend
Posts: 17,720
Thanks: 5,758
Fixes: 265
Registered: ‎24-02-2012

Re: Gradual speed reduction

@bigwullie1 Thanks for that, yes it is showing horrible speeds, but of more interest/use would be the DSL status page.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,341
Fixes: 1,603
Registered: ‎21-04-2017

Re: Gradual speed reduction

Thanks for getting in touch @bigwullie1

I'm sorry for the problems with your speed. Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet