Go live date today but red light on internet
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Go live date today but red light on internet
22-07-2019 7:36 PM
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Please help
Mimi
Re: Go live date today but red light on internet
22-07-2019 8:00 PM - edited 22-07-2019 8:00 PM
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@Miriam33 Welcome to the forums.
Your 'go live' date is today, but it can take up to midnight for all the bits to fall into place and join up. If you still don't have a working connection tomorrow morning, post back, and hopefully one of the Help Team will have a look for you.
Re: Go live date today but red light on internet
22-07-2019 8:02 PM
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Re: Go live date today but red light on internet
22-07-2019 8:09 PM
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Unfortunately not - the system is automatic, and under the 'control' of BT/Openreach.
As previous, I'm afraid II can only advise patience, unless any of the PN staff spot this, but even if they do, they will most probably just confirm what I have said.
Re: Go live date today but red light on internet
22-07-2019 8:33 PM
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Hi Mimi and thanks for contacting us via our community forums.
While the advice you've been given above is correct, in this case as your broadband order completed with Openreach a few hours ago, we've manually intervened and activated your account this side ahead of the automatic activation.
Hope this helps.
Re: Go live date today but red light on internet
22-07-2019 8:37 PM
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Thanks, Anoush.
Re: Go live date today but red light on internet
22-07-2019 8:43 PM
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