Generic angry customer rant within
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Generic angry customer rant within
01-08-2007 5:22 PM
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Alright, I've had just about enough now. I'm gonna give this one more stab for conveniences sake, but I'm doubtful it'll do any good.
It just seems to be one problem after another with PN these days, but the past month I've been struck with a much more immediate problem. It's become basically impossible to just go from page to page or do just about anything, pages fail to load nine times out of ten and when they do in takes hours. It happens in stages, it might be fine for a while but then all of a sudden it'll come to a grinding halt for hours.
I've ran spyware/virus checks, nothing. I've connected via a different computer, no change.
If this was a one off I'd just stick it out, but it's being quite relentless these days.
It took me 20 minutes just to get to writing this message, running a speedtest would take forever. Besides, everytime I've taken one it reports my speed is fine when it's not.
I'm sorry, but I just don't have the time or patience anymore with this. If the fault can be fixed within the next 24 hours then I would be grateful, otherwise I'll be ringing Virgin tomorrow to arrange my migration.
Re: Generic angry customer rant within
01-08-2007 5:29 PM
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Your speeds are currently restricted due to you breaching the 20GB allowance on your account, you would have received an email at 13GB advising of light restrictions, another at 17GB advising of more restrictions and one when you passed 20GB stating high level restrictions in place.
You can see more information about these restrictions here
You should still be getting Up to 512Kbps on browsing, so the page timeouts shouldn't really be happening. Are these on any page in particular or just generically across the board?
Re: Generic angry customer rant within
01-08-2007 5:33 PM
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Ian
Re: Generic angry customer rant within
01-08-2007 5:36 PM
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Still, I guess I wasn't aware that I was on a 20gb limit, I used to download a lot more than I do now and this hasn't happened to me before.
Re: Generic angry customer rant within
01-08-2007 5:37 PM
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Quote from: Chris You should still be getting Up to 512Kbps on browsing, so the page timeouts shouldn't really be happening. Are these on any page in particular or just generically across the board?
Everything. SHoutcast connections, MSN messenger etc.
Re: Generic angry customer rant within
01-08-2007 5:37 PM
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Re: Generic angry customer rant within
01-08-2007 5:40 PM
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I'm sorry to hear that you've been having such a rough time of it recently.
I can see that you are currently under Level 3 management, because of the amount that you have downloaded, which will affect the speeds you will see when trying to browse the web.
You can see how speeds are affected by usage on this page:
http://www.plus.net/support/broadband/products/archive/bb_premier1.shtml
Can I ask if you have considered our Broadband Your Way packages, namely option 3 & 4? More details here:
http://www.plus.net/residential/broadband/
Also, looking at your usage, about 10GB of this is uploads. Do you think that you would be able to limit the amount that you are uploading to an extent? This would help you to avoid being in a similar situation on subsequent months.
Also, we're seeing a large amount of email traffic (like 2GB) coming from your connection. Can I ask if you have something like an unsecured wireless connection? It could be possible that someone is using your wireless connection to send out large amounts of spam. Also, I'm curious if you had taken a slightly more extreme measure of formatting your machine(s)? How many computers do you have there? Have you run full anti virus sweeps on asll of them?
Please let me know and I'll be happy to help wherever I can.
Re: Generic angry customer rant within
01-08-2007 5:42 PM
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Re: Generic angry customer rant within
01-08-2007 5:43 PM
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Re: Generic angry customer rant within
01-08-2007 5:44 PM
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Re: Generic angry customer rant within
01-08-2007 5:47 PM
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Quote from: James Also, we're seeing a large amount of email traffic (like 2GB) coming from your connection. Can I ask if you have something like an unsecured wireless connection? It could be possible that someone is using your wireless connection to send out large amounts of spam. Also, I'm curious if you had taken a slightly more extreme measure of formatting your machine(s)? How many computers do you have there? Have you run full anti virus sweeps on asll of them?
The email thing is odd, I rarely ever use email. I have ran spyware and virus checks, yes. I recently bought a brand new laptop and the problems persisted when I was using my connection on that, too.
Moderators note by James (James_H) : Slightly fixed quote tags, need more practice to figure out how to fully fix em
Re: Generic angry customer rant within
01-08-2007 5:50 PM
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If it's a wireless network, is it fully secured up?
The evidence of a lot of email is typical of an infected machine sending out a lot of spam. If your wireless it insecure, it may not even be one of your machines.
Re: Generic angry customer rant within
01-08-2007 5:51 PM
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On another note, I've tried giving you a ring just now, but I'm guessing that you're out at work. If you'd like I would be more than happy to give you a ring tomorrow morning or at a more suitable time. I'm afraid I'll be off home in ten minutes or so.
Re: Generic angry customer rant within
01-08-2007 5:52 PM
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Enterprise Architect - Network & OSS
Plusnet Technology
Re: Generic angry customer rant within
01-08-2007 5:56 PM
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