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Flashing orange

Haylz88
Dabbler
Posts: 12
Thanks: 3
Registered: ‎01-11-2019

Flashing orange

This has been goin on for months! I have had 2 bt technicians out,changed hub,gone through everything and has started happening again! Please can some1 from plusnet contact me. I have gone through the things shown such as texting number in and it says the line if fine etc and i texted to say i wanted to speak to an advisor and still no1 has called me yet.
7 REPLIES 7
jab1
Legend
Posts: 17,432
Thanks: 5,678
Fixes: 260
Registered: ‎24-02-2012

Re: Flashing orange

@Haylz88 Which Hub have you got?

John
Haylz88
Dabbler
Posts: 12
Thanks: 3
Registered: ‎01-11-2019

Re: Flashing orange

The hub 2
jab1
Legend
Posts: 17,432
Thanks: 5,678
Fixes: 260
Registered: ‎24-02-2012

Re: Flashing orange

Could be a loose DSL (grey) cable - make sure it is fully home.

John
BaoTarly
Dabbler
Posts: 17
Thanks: 7
Registered: ‎26-09-2022

Re: Flashing orange

Same as me. Flashing orange light always when switching on the router. And I texted just now. See whether they will speak to me or respond to you first.

Baldrick1
Moderator
Moderator
Posts: 11,841
Thanks: 5,273
Fixes: 421
Registered: ‎30-06-2016

Re: Flashing orange

@Haylz88 

Do you leave the hub switched on? If so have you texted in whilst the hub is flashing orange?

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TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Flashing orange

Hi @Haylz88,

I'm very sorry to hear that you've been experiencing issues with your connection. I've reviewed the account and I can see that an investigation is underway, with an engineer appointment scheduled in later this week. If any issues persist after the engineer visit, please let us know and we will be more than happy to review this further.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
jab1
Legend
Posts: 17,432
Thanks: 5,678
Fixes: 260
Registered: ‎24-02-2012

Re: Flashing orange

Although I note - again - that the OP hasn't had the courtesy to reply here and say they have obviously been in touch with Plusnet via another route.

John