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Fibre unlimited upgrade
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Fibre unlimited upgrade
11-03-2014 6:15 PM
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Can any one help
In january i upgraded from 36 meg fibre to unlimited 72 but my speed has not increased, i was getting full speed on 36 so expected a good increase when i changed to 72. Is there something in my settings i need to change or should it all be done from the other end, my estimated line speed is always above 70 but i just don't see it
cheers
In january i upgraded from 36 meg fibre to unlimited 72 but my speed has not increased, i was getting full speed on 36 so expected a good increase when i changed to 72. Is there something in my settings i need to change or should it all be done from the other end, my estimated line speed is always above 70 but i just don't see it
cheers
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Re: Fibre unlimited upgrade
11-03-2014 6:19 PM
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Please run the Bt speedtest - further diagnostics and report the current line speed https://portal.plus.net/my.html?action=data_transfer_speed
Message 2 of 7
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Re: Fibre unlimited upgrade
11-03-2014 7:00 PM
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Estimated line speed:
69Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-03-05 18:52:46
Current line speed:
78 Mb
speed checked tonight at 15.4 down 6.3 up which is slow, normally around 30-35
69Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-03-05 18:52:46
Current line speed:
78 Mb
speed checked tonight at 15.4 down 6.3 up which is slow, normally around 30-35
Message 3 of 7
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Re: Fibre unlimited upgrade
11-03-2014 7:03 PM
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we still need the bt speedtest results http://community.plus.net/forum/index.php/topic,96155.0.html and are those results wired or wireless
Message 4 of 7
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Re: Fibre unlimited upgrade
11-03-2014 7:20 PM
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results are wireless, only have mac book air with no ethernet port
Message 5 of 7
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Re: Fibre unlimited upgrade
12-03-2014 2:38 PM
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Hi harrop113,
It looks as though there has been a problem with a modify order as part of the changed to Unlimited Fibre. I've just placed an order manually for you to be moved from the 40/10 product to 80/20 - this should complete tomorrow for you.
Sorry about that.
It looks as though there has been a problem with a modify order as part of the changed to Unlimited Fibre. I've just placed an order manually for you to be moved from the 40/10 product to 80/20 - this should complete tomorrow for you.
Sorry about that.
Message 6 of 7
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Re: Fibre unlimited upgrade
12-03-2014 6:24 PM
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Thanks
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