Fibre profile needs changing?

[#1]

Quote from: broadbandjockey

Quote from: ericelgato My new unlimited fibre connection was installed on the 21st. It's working okay, but on a 40/10 profile. I've got exactly the same problem, my FTTC service was migrated to PlusNet on Jan 22nd, I'm on 'Fibre Unlimited' that should be a 80/20 profile, but running a BTO diagnostic shows my max achievable upload to be 10 Mb/s, which implies I'm on 40/10 and therefore Fibre Essentials profile ? Can one of the PN tech support staff please check for me ?

Bump !!!
Everyone else who responded after I posted this has been attended to, but my post seems to have been negleted ?

[#2]

Hi there,
Sorry about that, I placed a modify order to move you over to the correct product, you should see the difference tomorrow

[#3]

Thanks Chris  
dick:quote

[#4]

Quote from: chrispurvey

Hi, I've placed a modify order for your line and you'll see the increase tomorrow

Hi Chris
Thanks for sending the order through, it looks like it's made a difference  - I'm now getting 49/13 compared to 37/8.
I've attached before and after BT Wholesale Speed Test results, but I was expecting a bit better results, considering the BTW checker's estimate was upto 62/20.
How typical is it to be 20% below the checker's estimate? Is there anything that can be done (or I can try) to eek a bit more out of my twisted pair 
Thanks
Moz

[#5]

I've checked your line and there could be something that's stopping you hitting higher speeds, would it be possible for you to run through the checks at http://faults.plus.net and we can take a look from there?
Chris

[#6]

yep, I'll run through it when I'm back home tonight
update:
I ran the tests and managed to get a lower speed (30/13) when connected directly to the modem?
a ticket has been raised: #65207870
hopefully, I'll get a bit closer to the original estimate...

[#7]

We've picked that up and we'll be in-touch soon.

[#8]

Me too, fibre installed today and I am on the 40/10 profile could you please work your magic for me?
Thanks
Chris

[#9]

Not too bad here

[#10]

Quote from: moogaloo

Me too, fibre installed today and I am on the 40/10 profile could you please work your magic for me? Thanks Chris

I have now raised question 65255963 I am slightly annoyed because i was aware of this and tried to get the guy to check my provision when booking the engineer but I still ended up on the wrong speed

[#11]

Hi Chris, sorry for the delay, I've placed a modify order to mvoe you onto the correct product and also responded your ticket.
You'll see the increase on Monday.
Let me know how you get on.
Chris

[#12]

Will do, many thanks

[#13]

Hi, I believe that my profile is also incorrect as the BT engineer said that it was currently 40/10 despite my being on Unlimited Fibre and expecting 80/20. If you wouldn't mind looking into this for me I'd appreciate it Thanks.

[#14]

Hi arthurtoper,
I'm afraid your order hasn't yet been closed off, so we won't be able to get a line profile yet I'm afraid. If the engineer has attended already that should happen later today, I'd recommend leaving it over the weekend to see if things settle then if they haven't we can sort it first thing on Monday?
If not then please give our support team a call over the weekend and they'll be able to help you out.

[#15]

Thanks Matt, I actually just had a call from a Plusnet representative who has been able to place the order modification for Monday after confirming that the profile was incorrect.