Fibre profile needs changing?
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Re: Fibre profile needs changing?
28-01-2013 4:08 PM
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Quote from: broadbandjockey
Quote from: ericelgato My new unlimited fibre connection was installed on the 21st. It's working okay, but on a 40/10 profile.
I've got exactly the same problem, my FTTC service was migrated to PlusNet on Jan 22nd, I'm on 'Fibre Unlimited' that should
be a 80/20 profile, but running a BTO diagnostic shows my max achievable upload to be 10 Mb/s, which implies
I'm on 40/10 and therefore Fibre Essentials profile ?
Can one of the PN tech support staff please check for me ?
Bump !!!
Everyone else who responded after I posted this has been attended to, but my post seems to have been negleted ?
Re: Fibre profile needs changing?
28-01-2013 5:36 PM
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Sorry about that, I placed a modify order to move you over to the correct product, you should see the difference tomorrow
Re: Fibre profile needs changing?
29-01-2013 12:18 AM
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dick:quote
Re: Fibre profile needs changing?
30-01-2013 12:19 AM
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Quote from: chrispurvey Hi, I've placed a modify order for your line and you'll see the increase tomorrow
Hi Chris
Thanks for sending the order through, it looks like it's made a difference - I'm now getting 49/13 compared to 37/8.
I've attached before and after BT Wholesale Speed Test results, but I was expecting a bit better results, considering the BTW checker's estimate was upto 62/20.
How typical is it to be 20% below the checker's estimate? Is there anything that can be done (or I can try) to eek a bit more out of my twisted pair
Thanks
Moz
Re: Fibre profile needs changing?
30-01-2013 1:42 PM
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Chris
Re: Fibre profile needs changing?
30-01-2013 2:38 PM
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update:
I ran the tests and managed to get a lower speed (30/13) when connected directly to the modem?
a ticket has been raised: #65207870
hopefully, I'll get a bit closer to the original estimate...
Re: Fibre profile needs changing?
31-01-2013 11:48 AM
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Re: Fibre profile needs changing?
31-01-2013 11:02 PM
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Thanks
Chris
Re: Fibre profile needs changing?
01-02-2013 12:18 AM
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Re: Fibre profile needs changing?
01-02-2013 9:53 AM
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Quote from: moogaloo Me too, fibre installed today and I am on the 40/10 profile could you please work your magic for me?
Thanks
Chris
I have now raised question 65255963 I am slightly annoyed because i was aware of this and tried to get the guy to check my provision when booking the engineer but I still ended up on the wrong speed
Re: Fibre profile needs changing?
01-02-2013 2:06 PM
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You'll see the increase on Monday.
Let me know how you get on.
Chris
Re: Fibre profile needs changing?
01-02-2013 2:35 PM
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Re: Fibre profile needs changing?
01-02-2013 3:41 PM
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Re: Fibre profile needs changing?
01-02-2013 4:03 PM
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I'm afraid your order hasn't yet been closed off, so we won't be able to get a line profile yet I'm afraid. If the engineer has attended already that should happen later today, I'd recommend leaving it over the weekend to see if things settle then if they haven't we can sort it first thing on Monday?
If not then please give our support team a call over the weekend and they'll be able to help you out.
Re: Fibre profile needs changing?
01-02-2013 4:13 PM
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