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FTTC Broadband contention

Posts: 193
Thanks: 9
Registered: ‎13-01-2011

FTTC Broadband contention

Are Plusnet able to tell if an FTTC service is suffering from contention perhaps between the cabinet and the exchange or between the exchange and Plusnet themselves?

These are the results from a BT Performance test.  Sometimes the connection works OK and I would get a download speed of about 36Mbs:


Performance Test Results Report
Basic Performance Test -
Time Stamp Latency Download Upload
Sunday 28 August 2022 | 12:41:40 30 Ms 4.17 Mbps 5.28 Mbps
Advanced Performance Test -
Download Test
Download speed achieved during the test was 4.17 Mbps
For your connection, the acceptable range of speeds is 20-38.67 Mbps
Your DSL Connection Rate: 0 Mbps(DOWN-STREAM),0 Mbps(UP-STREAM)
For your connection, the maximum achievable download speed is 38.67 Mbps
IP Profile for your line is 38.67 Mbps
Upload Test
Upload speed achieved during the test was 5.28 Mbps
For your connection, the maximum achievable upload speed is 10 Mbps
IP Profile for your line is 10 Mbps
Summary Advanced Performance Test -
Result Message
This test was not conclusive and further testing is required. This might be useful for your Broadband
Service Provider to investigate the fault. Note:An error occurred while trying to retrieve additional details
regarding your service. As a result we are unable to determine if the speed you received during the
upstream test is acceptable for you service. Please re-run the test if you require this additional
information. Please visit the Speed Test Guidance if you are unable to understand the test results.




Community Gaffer
Community Gaffer
Posts: 26,413
Thanks: 10,068
Fixes: 1,578
Registered: ‎21-04-2017

Re: FTTC Broadband contention

Hi there,

From what I can see you've since phoned us and we've taken you through some steps which looks to have improved your speed? Let me know if you're still having issues though and I'll take another look. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi