FEC CRC and ES errors

[#1]

would anybody from plusnet staff care to comment please

[#2]

Do I smell or something  I started this thread on the 3/9/2015 and only one person has bothered to post any comments thanks Townman( thanks Kevin ) plusnet staff have been on the forums and not one comment from  any of them at all , makes me really happy that I have just taken a new contract for fibre from plusnet  not

[#3]

Quote from: Townman

Chris, Given my recent experience with BTOR, it would be well worth your while reporting to the local council highways department that it would appear that the light is interfering with telecommunication services - which is illegal!  Lay it on thick.  Kevin

Kevin
I phoned the council and they have just phoned me requesting  what I required,  I explained the situation and they asked me to send an email outlining what I wanted , I asked for a temporary switch of of this light for a week  to monitor  further and included a graph of the errors pointing out the time of the light switching on and off . I have had a reply back saying it's been escalated  to management in the morning, so hopefully  I will get it turned off at least to find out if it is causing the problem,
Thanks again for your replies

[#4]

Personally I would have asked them to investigate and fix it.  Asking that they switch it off for a period means two site visits and it being off could be considered a H&S issue.  Something is running outside of specification.  Does it hum at night?

[#5]

Hi Kevin
From the conversation  I had it seamed it would  be  quicker to get them to do a temp switch off and monitor it again , the next door neighbour has just informed me that he is having  problems with his broadband, he has reported the problem and is going  to see if it considers with the light turning on,  he is with bt.


Regards
Chris

[#6]

Chris,
It would be really good if you could help him set up the same monitoring you've established.  If it gets to the point of BTOR on the ground rein investigation, several users with similar evidence removes places for BTOR / BTw to hide.
Anything you can do to help others nearby profile that there is a shared issue, the greater the chances of a focus on resolution from BTOR.

[#7]

We don't get on that we'll at all ,in 11 years of living next door I can count on one hand how many  times we have had a conversation ( neighbour from hell, drugs drink noise etc)
My router never had a resync yesterday throughout the day so I left everything alone
             
          Up          down
Snr                  9.8
SYNC:    3552 448
Interleave      16          8
Bang on time the errors started to rise when  the streetlight came on  rapidly rising to over 75000 in a very short time peaking at  1750000 over the night , I did not suffer the resync that I have had the previous nights .
I am hoping to get this light turned off and continue to monitor,  but this light should not interfere with the line and cause errors like this .
Attached is a graph of the last 4 days showing the rise in errors which start as soon as this light starts to warm up (sodium bulb ).
If it had not been for the software MDWS  that I came across on the  http://www.kitz.co.uk website  I would have been chasing my behind for quite a long time, the kitz forum has a lot of info also that is very useful .
I would recommend that anyone who is having problems install this software if compatible with your router
Cheers
Chris

[#8]

From reading through this thread you've identified the cause of the issue and have started talking to the council to get that looked at. Our faults team will pick up the ticket and hopefully request a REIN engineer who can confirm the cause of the problem. I

[#9]

Thanks Chris for the reply and I hope this happens ,
I have had a reply back from my contact at the council  and my email and graphs have been fowarded to the department that deals with the lights, fingers crossed I get the help I have asked for and it is indeed the light that's causing the problem as I can not tie enything else in the equation
Cheers
Chris

[#10]

Do the support staff who reply to tickets not read what is put on a reply to them , no problem  found with my line so snr increased  to combat the disconnects which are caused by the street light inference on my line
I even posted a link to this thread and posted plenty of graphs on the ticket  with  an explanation what  was happening , perhaps it was to technical for them
And now the joy of having to wait for 72 hours for a reply to the ticket

[#11]

can i get a REIN engineer booked to come out when this light turns on as the council have now told be that my request has been passed to the lighting engineers who have 10 days to reply and if they do come to turn this off they could well be a charge of £20 + vat  for me to pay on turn off and the same when they turn back on, i don't mind paying if the come and turn of but to wait 10 days to flick a switch ,
below is a graph showing errors from when the light comes on to when it goes of

[#12]

Chris,
I would reply to the council asking why you have to pay for them investigating a defect in their equipment.  Contacting your local councillor would be a smart move too.  Tell them that you have clear evidence which suggests defective council equipment is disrupting your enjoyment of the Internet and that the council are wanting to charge you to confirm or deny it and that you consider that unreasonable.
Getting a councillor on side can be highly productive.
Kevin

[#13]

just waiting for the Charmain of the  parish Council to call me back

[#14]

Good luck with that Chris!
I have not found parish councils to be overly able at anything beyond spending money on nefarious activities.
This needs attention from a local councillor associated with the highways authority - county council may be?

[#15]

Thanks, I will find there number and give them a ring