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Extremely slow internet and no dial tone

FIXED
benlogan95
Hooked
Posts: 5
Registered: 05-09-2017

Extremely slow internet and no dial tone

Hello, 

 

I moved into my house today to see the internet speed is terrible (see attachment) and also I have no dial tone on my house phone.

 

Thanks, Ben.

5 REPLIES
Browni
Seasoned Champion
Posts: 1,519
Thanks: 429
Fixes: 35
Registered: 02-03-2016

Re: Extremely slow internet and no dial tone

If there's no dial tone start here and hopefully the internet will improve as well.

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
benlogan95
Hooked
Posts: 5
Registered: 05-09-2017

Re: Extremely slow internet and no dial tone

Did a line test turns out there is an issue so open-reach have been contacted. Hopefully its fixed soon....

Plusnet Help Team
Plusnet Help Team
Posts: 4,119
Thanks: 854
Fixes: 209
Registered: 21-04-2017

Re: Extremely slow internet and no dial tone

Fix

Hello Ben.

 

It looks like an engineer has been out about an hour ago and believes to have fixed the problem.

 

Having said that, from testing your broadband service I'm seeing a high amount of errors on the connection will likely still be causing slow speeds. Can you run through the checks here and let us know how it goes?


Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
benlogan95
Hooked
Posts: 5
Registered: 05-09-2017

Re: Extremely slow internet and no dial tone

Thanks, the engineer has been out and there seems to be a dial tone now and the speed is now increased.

 

I have got the line in the master test socket, the speed seems to be at its highest now.

Plusnet Help Team
Plusnet Help Team
Posts: 4,119
Thanks: 854
Fixes: 209
Registered: 21-04-2017

Re: Extremely slow internet and no dial tone

Awesomeness Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team