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Exchange Status Checker

Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Exchange Status Checker

The exchange checker http://usertools.plus.net/exchanges/ is now over 5 weeks out of date (again)! [At least for my exchange] and other users are mentioning it being out of date. Could we please have it updated and kept up-to-date more often? It's not much use to other customers or those of us trying to help here on the forums when it's so out of date!
84 REPLIES 84
Lurker
Grafter
Posts: 1,867
Registered: ‎23-10-2008

Re: Exchange Status Checker

Its on the list!
It should be passing to PNs official control soonish, which should allow it be scheduled 'proper' time, rather than being an ad-hoc when Phil gets some spare time.
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Exchange Status Checker

This week, next week, next month, next year?  Roll_eyes
pjmarsh
Superuser
Superuser
Posts: 4,158
Thanks: 1,685
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Registered: ‎06-04-2007

Re: Exchange Status Checker

Yep, one of those (probably!)  Cool
Phil

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jelv
Seasoned Hero
Posts: 26,785
Thanks: 965
Fixes: 10
Registered: ‎10-04-2007

Re: Exchange Status Checker

As the information on there is so woefully out of date, isn't it time it was pulled?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Exchange Status Checker

I'd rather it was updated (even if it's not done regularly  ???) at least it might be able to give a belated explanation of events/status.
Strat
Community Veteran
Posts: 31,320
Thanks: 1,588
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Registered: ‎14-04-2007

Re: Exchange Status Checker

...and here's me thinking it was an automated function........honest Undecided
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jelv
Seasoned Hero
Posts: 26,785
Thanks: 965
Fixes: 10
Registered: ‎10-04-2007

Re: Exchange Status Checker

The Plusnet exchange checker is linked on a lot of websites and forums and as such it should be a good advert for Plusnet. Now all it says about Plusnet is that while they might have a good idea, they make a half-arsed job of supporting it.
Also I've never understood why there isn't a banner advert at the top of the page back to the Plusnet portal - another missed advertising opportunity. (As Plusnet host the site for free surely they could have insisted on a link!)
I've emailed Kitz suggesting she pulls the link as that's one of the main places it is featured. When I get time I'll start posting to anywhere else I can find it linked to alert people that it is way out of date.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
James
Grafter
Posts: 21,036
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Registered: ‎04-04-2007

Re: Exchange Status Checker

Phil's going to try and get it updated today.
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: ‎06-09-2007

Re: Exchange Status Checker

Bin the thing.
My exchange is not even on there, been ADSL enabled for >2 years
Ian
jelv
Seasoned Hero
Posts: 26,785
Thanks: 965
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Registered: ‎10-04-2007

Re: Exchange Status Checker

I find that a little difficult to believe. Have you tried searching by all three methods (telephone number, postcode or name)?
Can you look up your exchange code from http://www.samknows.com/broadband/search.php and post the code please (it is 100% guaranteed that it will be on there - if you can't find it on there you are doing something wrong).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
ian007jen
Rising Star
Posts: 392
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Fixes: 2
Registered: ‎06-09-2007

Re: Exchange Status Checker

swrso
rhos pembrokeshire
my tel number
no matches
NOT 100%  but 99.98163115356356 if my exchage is the only one
IAn
ps I brought this to Phils attention once before
pierre_pierre
Grafter
Posts: 19,757
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Registered: ‎30-07-2007

Re: Exchange Status Checker

pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Exchange Status Checker

details here http://www.samknows.com/broadband/exchange/SWRSO  only 78 people use it
ian007jen
Rising Star
Posts: 392
Thanks: 4
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Registered: ‎06-09-2007

Re: Exchange Status Checker

sorry to be padantic 78 premises and 19 businesses (mostly farms) = 97 lines.... HUGE
see this post http://community.plus.net/forum/index.php/topic,78913.msg639372.html#msg639372
exchange is about 500m out on that samKnows map(by postcode)
Ian