End of contract, being moved to EE

[#1]

@jab1 

I have been 'migrated' to Greenby, but am still successfully sending on the original PN outgoing

Yes, but you've still got a Plusnet account ( even though it's a mail only ) so you've still got valid authentication credentials 

[#2]

@MisterW Thanks - obviously, although I missed it, the OP doesn't have a PN account?

[#3]

@jab1

For the likes of you and me that have Email Only PN a/c and all other paying customers with <domain>.plus.com
we are at the half way house.

The in-bound mails are migrated to Greenby,   but that is all.
Use nslookup on mail.plus.net and imap.plus.net they both come back with 91.204.208.26 Greenby IPs.

But perform an nslookup on relay.plus.net and the PN IPs 212.159.8.107 & 212.159.9.107 are returned.

At the present time should a customer in this situation take steps as the OP is discussing move to a different ISP,
then their PN a/c closes then so does the access to relay.plus.net being run & authenticated by Plusnet.

There might be a really clunky workaround which is to use mail.plusnet.enmail.co also 91.204.208.26
as the SMTP server, but it is very clunky as this SMTP server has the Certificate that belongs to relay.plus.com
and that caused a Certificate error to be thrown onto the screen by MS Outlook, I have not tried Thunderbird,
but it would be faced with the same Certificate violation.

Gosh I hope that is not TL;DR !

[#4]

Not TL;DR at all, @PhilipHeyes , and not really an issue for me, as although I am keeping the PN addresses for 12 months, just in case I have missed informing any contacts of the change, or as in couple of cases, have ongoing correspondence on the old addresses, come next year it will be bye-bye PN (and hopefully BT Group in total). 

[#5]

I am guessing that those that left plusnet in the past and retained a plusnet email only service remain active on plusnet relay server

Current plusnet isp customers arent being given that option as closure of plusnet isp account removes associated email address from plusnet relay server so causes outgoing email to stop even if they have been migrated to greenby

It also means those that want to retain their plusnet email address have to stick with plusnet as their isp until they are migrated to greenby. They may not have a choice though e.g. notified of pstn closure and reluctantly moving to EE as single ISP and digital voice supplier.

[#6]

Current plusnet isp customers arent being given that option as closure of plusnet isp account removes associated email address from plusnet relay server so causes outgoing email to stop even if they have been migrated to greenby

No it doesn't. If you leave after being migrated to Greenby, you retain the PN email, but may have to pay for it - not seen definitive answer to that as I recall. 

You may have to change mail configuration - incoming/outgoing servers, though.

[#7]

At the present time changing from relay.plus.net to mail.plusnet.enmail.co made Thunderbird
even more grumpy than MS Outlook I've attached the Thunderbird response below ...

[#8]

You may have to change mail configuration - incoming/outgoing servers, though.

Yes, but surely thats because at present the outgoing server (which is still in plusnet space) due to customer leaving and subsequent plusnet isp account closure no longer authenticates that customer. Otherwise there would be no need to change mail config

I.e. existing plusnet isp customers who choose/need to leave are not being given the same functionality (retaining auth creds on outgoing server) as those that left a while back and have email only accounts

Surely, giving all existing plusnet isp customers who choose/need to change isp the option to retain their plusnet email address and pay a fee from that point onwards would have been a better solution?

[#9]

@PhilipHeyes Oh dear, oh dear, looks like Greenby's cert might be issued to Enix? Difficult to tell from that info, though.

[#10]

@PhilipHeyes 

At the present time changing from relay.plus.net to mail.plusnet.enmail.co made Thunderbird
even more grumpy than MS Outlook I've attached the Thunderbird response below ...

try relay.force9.net , that routes through the proxy and should have a valid cert

[#11]

@MisterW 

I have just  tried relay.force9.net it works on some of my email accounts, 
but for others the Credential are not accepted & they are being accepted by relay.plus.net.

The oldest a/c ( several years old+ ) appear to be the ones that work & those are the important ones.

A useful tip.

[#12]

It should work for any migrated accounts which AIUI is what is needed 

[#13]

Should happen and what does with Greenby is a big gap. There does not appear to be any reconciliation of what was supposed to happen in each phase of the migration and what failed to migrate. 

Sending via smtp.force9.net resulted in a transmission from : avasout-peh-001.plus.net : [212.159.14.17]
which looks like an Plusnet IP.   

Gmail rejects emails sent this way as spam, I only get to see this if Thunderbird is running and the rejection report pops up.

[Edit]

A second test message was sent via smtp.force9.net and transmitted via avasout-ptp-002.plus.net. [84.93.230.235] this was delivered to my Gmail a/c and also looks like a Plusnet IP of sending server.
 

[#14]

Sending via smtp.force9.net resulted in a transmission from : avasout-peh-001.plus.net : [212.159.14.17]
which looks like an Plusnet IP.    

That sounds right fo a non-migrated account

[#15]

After reading these many helpful comments I have today managed to get through to EE/BT & cancelled the migration to them.

I was also persuaded  to transfer my mobile over to EE, which I have also cancelled, although I have not received confirmation from them yet.

I have spoken to Zen, they said they do not have email accounts & pointed me to open gmail or hotmail accounts.

Zen would provide a phone though & a better deal on minutes. EE would charge £2 a call on their set up, according to the info I was sent.

Is the Zen router any good, how many LAN ports etc?

Bert

ps my neighbours are also pensioners & on landline only, how on earth are they to deal with this shi.