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Dropping connection

siri1515
Hooked
Posts: 6
Registered: ‎28-04-2022

Dropping connection

Hi, the internet connection is getting lost intermittently from today morning. Can this be fixed please. We are at  [Removed]

 

Moderators Note: Personal information removed

Tags (1)
4 REPLIES 4
jab1
Legend
Posts: 17,104
Thanks: 5,487
Fixes: 255
Registered: ‎24-02-2012

Re: Dropping connection

@siri1515 First, please delete personal information. Second, what exactly are the symptoms?

John
siri1515
Hooked
Posts: 6
Registered: ‎28-04-2022

Re: Dropping connection

Hi, The internet just disconnects and comes back after a 2 or 3 minutes. Thanks

jab1
Legend
Posts: 17,104
Thanks: 5,487
Fixes: 255
Registered: ‎24-02-2012

Re: Dropping connection

OK. First , check your phone line - dial 17070, select option 2. After confirmation of your phone number, the line should be silent apart fro the regular 'Quiet Line Test' message. If there is an other noise, report a PHONE fault via: https://www.plus.net/help/report-a-problem/phone/ If that is clear, come back for further guidance.

John
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,877
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Dropping connection

@siri1515 I've sent you a PM, please get back to me when you can and I'll get this sorted for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team