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Dropping connection

FIXED
sidsquid
Hooked
Posts: 8
Registered: ‎10-03-2019

Dropping connection

connection dropping every few minutes

wi fi also a problem

12 REPLIES 12
RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Dropping connection

Fix

 

Hi @sidsquid

 

Thanks for getting in touch.

 

I can see that you're currently connected to the internet but have experienced drops in connection over the last seven days (and beyond). I've tested your line and no external faults are present. With this in mind it’s likely that the cause of the drops is within your premises.

 

Could you run through our troubleshooting guides here primarily and see if this helps?

 

If this doesn't resolve the issue I'd suggest raising a fault here so that we can progress this for you.

 

Thanks,

 

Dave

sidsquid
Hooked
Posts: 8
Registered: ‎10-03-2019

Re: Dropping connection

Thanks for updating router software and anything else

that you might have done ,fixed a problem with wi-fi as well.

MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Dropping connection

Thanks for letting us know @sidsquid 

 

Give us a shout if we can be of more assistance. 

 

Kind Regards, 

Alisdair 

 

sidsquid
Hooked
Posts: 8
Registered: ‎10-03-2019

Re: Dropping connection

Not fixed lasted 24 hours 

 

sidsquid
Hooked
Posts: 8
Registered: ‎10-03-2019

Re: Dropping connection

trying short posts before connections drops

sidsquid
Hooked
Posts: 8
Registered: ‎10-03-2019

Re: Dropping connection

you need three days to fix this is unaccepatable

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,962
Thanks: 1,570
Fixes: 481
Registered: ‎01-01-2012

Re: Dropping connection

Sorry to hear you're still having issues.

So we can investigate further can you raise a fault here and let us know once you've done so?

We can then get that picked up and escalated further

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
sidsquid
Hooked
Posts: 8
Registered: ‎10-03-2019

Re: Dropping connection

connection drops out before I can get to fault report

sidsquid
Hooked
Posts: 8
Registered: ‎10-03-2019

wine consumption elevated due to stress of no broad connection

help 

dvorak
Moderator
Moderator
Posts: 29,653
Thanks: 6,668
Fixes: 1,485
Registered: ‎11-01-2008

Re: wine consumption elevated due to stress of no broad connection


Moderators Note


Posts from OP merged into one thread to keep it all in one place and to help staff.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
sidsquid
Hooked
Posts: 8
Registered: ‎10-03-2019

Re: wine consumption elevated due to stress of no broad connection

I am sorry if my post about elevated wine consumption due to stress of no broadband

connection, crossed the forum rules.

It was only intended to add a little levity to ongoing problems.

Tags (1)
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 65
Registered: ‎09-10-2018

Re: wine consumption elevated due to stress of no broad connection

Hi @sidsquid, thanks for your post.

 

Don't worry - we appreciate the issue has been ongoing for you and the inconvenience it must be causing. We're sincerely sorry for this.

 

Due to the below test results, I've raised the issue to Openreach for their investigation which does unfortunately have a timescale of up to 72 hours.

 

Consistency Check
Circuit ID <REDACTED> Service ID <REDACTED>
 
 
BRAS-DSLAM/MSAN Consistency Check
Test Outcome Fail
Description BRAS Service Speed and MSAN Service Speed are Inconsistent.
Consistency Check Summary
Test Outcome Fail
Description Consistency Check has failed.DSL speed and BRAS mismatch has been identified.

 

As soon as we have further updates available on an ETA for resolution, we'll update you directly.

 

Please don't hesitate to get back in touch if you need any further assistance in the meantime.