Dropping connection

[#1]

connection dropping every few minutes

wi fi also a problem

[#2 · Accepted solution]

Hi @sidsquid

Thanks for getting in touch.

I can see that you're currently connected to the internet but have experienced drops in connection over the last seven days (and beyond). I've tested your line and no external faults are present. With this in mind it’s likely that the cause of the drops is within your premises.

Could you run through our troubleshooting guides here primarily and see if this helps?

If this doesn't resolve the issue I'd suggest raising a fault here so that we can progress this for you.

Thanks,

Dave

[#3]

Thanks for updating router software and anything else

that you might have done ,fixed a problem with wi-fi as well.

[#4]

Thanks for letting us know @sidsquid 

Give us a shout if we can be of more assistance. 

Kind Regards, 

Alisdair 

[#5]

Not fixed lasted 24 hours 

[#6]

trying short posts before connections drops

[#7]

you need three days to fix this is unaccepatable

[#8]

Sorry to hear you're still having issues.

So we can investigate further can you raise a fault here and let us know once you've done so?

We can then get that picked up and escalated further

[#9]

connection drops out before I can get to fault report

[#10]

help 

[#11]

Moderators Note

Posts from OP merged into one thread to keep it all in one place and to help staff.

[#12]

I am sorry if my post about elevated wine consumption due to stress of no broadband

connection, crossed the forum rules.

It was only intended to add a little levity to ongoing problems.

[#13]

Hi @sidsquid, thanks for your post.

Don't worry - we appreciate the issue has been ongoing for you and the inconvenience it must be causing. We're sincerely sorry for this.

Due to the below test results, I've raised the issue to Openreach for their investigation which does unfortunately have a timescale of up to 72 hours.

Consistency Check
Circuit ID	<REDACTED>	Service ID	<REDACTED>

BRAS-DSLAM/MSAN Consistency Check
Test Outcome	Fail
Description	BRAS Service Speed and MSAN Service Speed are Inconsistent.
Consistency Check Summary
Test Outcome	Fail
Description	Consistency Check has failed.DSL speed and BRAS mismatch has been identified.

As soon as we have further updates available on an ETA for resolution, we'll update you directly.

Please don't hesitate to get back in touch if you need any further assistance in the meantime.