Drop outs and occasional very slow (unusable) speed...
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Re: Drop outs and occasional very slow (unusable) speed...
27-11-2022 5:32 PM
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Re: Drop outs and occasional very slow (unusable) speed...
27-11-2022 5:34 PM
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Well, maybe one of them is faulty - but it does seem to be the catalyst for the errors.
Re: Drop outs and occasional very slow (unusable) speed...
27-11-2022 5:40 PM
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Re: Drop outs and occasional very slow (unusable) speed...
27-11-2022 5:43 PM
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Re: Drop outs and occasional very slow (unusable) speed...
27-11-2022 5:46 PM - edited 27-11-2022 5:49 PM
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ac:84:c6:59:6b:c9 is one, but I suspect there are others (KC-)
Re: Drop outs and occasional very slow (unusable) speed...
27-11-2022 5:56 PM
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I have 14 other HS100 devices.
Re: Drop outs and occasional very slow (unusable) speed...
27-11-2022 6:28 PM
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Hi @Suarez
Assuming you're using a Hub One?
The event log you have attached, did you select a category and if so which one?
Regarding your setup, is everything connecting to the Hub or do you have any wireless access points?
The Hub One is not the best for Wi-Fi performance and it could be it that is causing your issues, you do appear to have a large selection of smart device, is it possible to share the total number you have and the number of wireless devices connecting to your network?
It may be worth checking how busy the airwaves in your location, I'd suggest installing an app like Wi-Fi Analyzer on a android device to see which Wi-Fi 2.4GHz channel most congested and if your Hub is using that.
HTH
Dan.
Re: Drop outs and occasional very slow (unusable) speed...
27-11-2022 7:38 PM - edited 27-11-2022 7:41 PM
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I believe I am still on the Hub One.
The event log category was 'all'.
Yes, I have a BT Whole Home Mesh Wifi 3 disc set. All wireless devices connect to this. The primary disc is wired to the router via ethernet.
All stationary devices are wired to the router using ethernet cable. Basically 2 Network switches are plugged directly into the router using 2 different ports. These sit either end of the loft and then the entire house is connected to each ie all the lounge (2) TV's, set top boxes, games consoles, bedroom TV's etc etc. Nothing of network significance (devices that would use a lot of bandwidth) is unwired.
I have a LOT of smart home devices. Between plugs, camera and smart speakers, these would total around 30 devices. As well as the usual phones, tablets, laptops. As mentioned above, these are all connected to the BT mesh network. So you could be looking at around 35-40 devices in total.
I am experiencing issues on both WIRED and WIRELESS devices. It is not limited to either. As mentioned, one of the worst affected devices would be something like the Sky Box or Android box (Nvida Shield). I have tried these wired (as usual) and wireless (using the BT mesh network) and directly to the router's network (which I have always left enabled as a backup). Symptoms are the same.
The issues aren't isolated when on certain devices ie. Netflix will work fine on Android box, but Disney+ will struggle. I can download an update on the PS5 no problem, but a game will suffer connection issues. YouTube on a TV will take an age to load, but another app will work fine. It seems like specific things are suffering very, very slow connections (often resulting in being told the device isn't connected).
If I want to utilise my home network ie say watch a large video file from my PC to my Android box (both wired), then this will work perfectly fine. Same as always. Only network issues seems 'Internet' related.
I did do the WiFi analyser a few years ago, and made sure I was clear on the graphs. But that was a few years ago, things might have changed, so will do so again.
Do you think the router could be clogging up a bit with all these devices? Maybe I should be looking at Hub 2 if that handles it better? The clogging up would sort or match up with the intermittent nature of the slow down/drop outs. I'm certain bandwidth wouldn't be an issue because of what these devices are, but maybe it just can't handle the connections? Though I have been fine for number of years and haven't added a large number of new devices recently.
ps. I have unplugged the suggested HS100 device, with seemingly no effect as of yet.
Thank you for any help offered.
Re: Drop outs and occasional very slow (unusable) speed...
27-11-2022 7:54 PM
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@Dan_the_Van All yours - I'm no networking guru, and this sounds like a real can of worms. 😀
Re: Drop outs and occasional very slow (unusable) speed...
28-11-2022 8:52 AM
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@Suarez Thanks for your reply
Looking at the Hub One first, can you share the Help Page (this will provide the sync speed of you connection and line details) and event log using category WAN (this will detail any broadband disconnects you are having/had) both found under Troubleshooting from the Home Page of the Hub.
Regarding the BT Whole Home Wi Fi, as the backhaul connection between two of the devices will be wireless, can you check the signal strength of these connections to see if there is a weak signal link. The lights might indicate a weak signal. A weak signal link will give you a reduced speed, as is the case with any wireless connections. Avery weak signal may cause any attached devices to disconnect.
Looking at the log these are device disconnecting the most
Device disconnected: Hostname: Galaxy-A40 IP: 192.168.1.200 MAC: 02:da:82:0d:cb:20
Device disconnected: Hostname: Unknown-64-b5-c6-6c-05-f9 IP: 192.168.1.92 MAC: 64:b5:c6:6c:05:f9 <- Nintendo device
Device disconnected: Hostname: Galaxy-Tab-S2 IP: 192.168.1.165 MAC: 38:d4:0b:37:74:68
Device disconnected: Hostname: Galaxy-A40 IP: 192.168.1.200 MAC: 02:da:82:0d:cb:20
Device disconnected: Hostname: HUAWEI_MediaPad_M5-952d9d IP: 192.168.1.86 MAC: c0:f4:e6:13:e7:ba
Device disconnected: Hostname: P110 IP: 192.168.1.215 MAC: 34:60:f9:94:83:54
Device disconnected: Hostname: KC200 IP: 192.168.1.75 MAC: 68:ff:7b:45:43:c1
Device disconnected: Hostname: P110 IP: 192.168.1.220 MAC: 1c:61:b4:ce:20:16
Device disconnected: Hostname: HarmonyHub IP: 192.168.1.78 MAC: 00:04:20:f8:d6:3a
Device disconnected: Hostname: HS100 IP: 192.168.1.161 MAC: d8:0d:17:e7:9b:22
Are these devices connecting to the same mesh node?
The log you have attached the LAN connections appears to be 1000Mb which is good. You mentioned a camera does this stream images all the time or only when activated by motion.
Reading on here PlayStation 5 can at time can use a lot of the bandwidth, could that be the case here?
HTH
Re: Drop outs and occasional very slow (unusable) speed...
28-11-2022 10:00 AM
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Thank you Dan.
Unsure which Help page you are after, is this 'Troubleshooting > HelpDesk' or somewhere else?
WAN LOG ATTACHED.
In regards to the BT Discs. All have strong signal on all BT discs according to the front lights (they are wired). In regards to all the wireless devices connected, obviously there is a lot of variation in strength due to differing distances and positions. I can see signal strength and speed of each device. I am suffering no drop outs with these devices apart from the previously mentioned intermittent slowness of some specific services on the likes of phones/tablets.
I would like of expect a lot of the devices in your list to drop out as they are not in constant use (ie a tablet, Nintendo Switch, Harmony Hub - this is a smart remote for TV), and will probably enter a deeper sleep to save power, though may periodically check or an update and the like. P110 are slightly newer model smart plugs (like hs100). KC200 is a camera.
I have 3 cameras, they only activate with motion. They stream a 15 second (or longer depending if the motion continues) clip to the TP Link Server. Looking at my Kasa log, these do not activate a huge amount of times - they are located in a quiet room at the end of the house, and two are located outside for security if someone was to come up the drive or enter an alley in the back garden.
In scouring the forums, I too read the thread about the PS5. I must stress I have had my PS5 for 2 years without issue. Even so, after reading the thread, I powered down the PS5 and removed the ethernet cable. This was yesterday, it made no difference last night. Although the PS5 is an always on (standby) devices to check for updates, it is only played minimally at specific times in the day - it definitely doesn't correlate with the intermittent slowness experienced at a range of different times.
Thanks again for the help, if you tell me where the HELP pages is, I'll get that info ASAP.
Re: Drop outs and occasional very slow (unusable) speed...
28-11-2022 12:14 PM
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Thanks for the detailed reply, good to see as much as possible is wired. I refer to this:-
Looking at the WAN log I see no DSL down messages, did you reboot the Hub around the times the DSL up messages occur? If you did not can you check the event log again looking category SYSTEM and BOOT to see if there any worrying messages like:-
hh:mm:ss, dd mmm. ( ss.nnnnnn) System start
hh:mm:ss, dd mmm. ( ss.nnnnnn) Boot reason: watchdog reset (cause: 0xn)
This message would suggest the Hub One is failing.
How close are to renewing your plusnet contract, as you can request a Hub Two for £6-99 P&P, the Hub Two has better performance compared to the Hub One, the only down side is it only has three LAN ports. No guarantee it would resolve your issue, any intermittent problem is a pain to pin point.
Dan
Re: Drop outs and occasional very slow (unusable) speed...
28-11-2022 12:27 PM
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Yes, I believe that would be me rebooting the router in an attempt to get some semblance of reliable service or when doing the broadband fault checker. Off and On again being the go to fix for most things!
I mentioned earlier in the thread, by up time is good, I do not get any actual disconnections when suffering the poor service. Its basically like certain things grind to a halt for a short while and then will pick up again shortly after. I get the message that I do not have a broadband connection for example on the Sky box, but I know for a fact it is in reality because the connection is so slow - not because I don't actually have a connection.
Contract renewal would be a good while yet. The 3 LAN ports would mess me up a bit, but I suppose I could cope with a bit of rewiring. I do not see your suggested messages in BOOT or SYSTEM. Downtime would seem to correspond with me turning off and on manually or rebooting via a browser. I was also thinking of upgrading to Fibre with Plusnet and getting rid of the phone line, but this has kind of put me off a little to be honest.
The only thing I haven't done with this HUB 1 is a complete factory reset. Perhaps that should be one final step?
Re: Drop outs and occasional very slow (unusable) speed...
28-11-2022 12:30 PM
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This is my help page. I blocked out some details as I just felt it was right on a public forum.
Re: Drop outs and occasional very slow (unusable) speed...
28-11-2022 1:02 PM
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Hey @Suarez,
I'm sorry to read that you've been experiencing issues with the network. I've run some tests on our end and we haven't been able to detect any underlying fault conditions, with the connection remaining stable for extended periods of time and the downstream sync speed currently recorded at 79.9Mbps. I've had a quick read through the thread and I haven't seen it mentioned, so I just wanted to ask if the router is currently setup within an extension socket at the property or the master phone socket?
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