Drop Outs

[#1]

Hi, I've plugged my router into my master socket directly, I'm using the Plusnet 2 router, I've waited 5 mins for it to startup, and I get a connection, but I get dropouts in my connection, and for around 5 minutes I receive no connection at all, then the connection comes back online.

I'm doing everything as I'm supposed to setting up the router

what is Plusnet going to do about it? 

[#2]

@JamboUnchained Which type of master socket? Have you been advised your service is live?

[#3]

i, yeah it has been live for a month or so now, but every so often i get dropouts, 

my master socket is the one that is unmarked, it has no logo but it has a line through it

regards

[#4]

OK. In that case, start with this - if you get no joy by tomorrow, come back and we can look into it further.

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

[#5]

Hi, I dont have a phone, only a mobile

its 2023 lol 

[#6]

Essential you have handset to check line quality; under a tenner at ARGOS.

[#7]

@JamboUnchained   it might be 2023, but your broadband is delivered over a network first seen in the 1800's, and the easiest way to hear if your line is noisy and so internet slow, is a simple phone.