Draytek 2865ac - Sogea/ADSL2+

[#1]

Hi All,

I hope someone can help me please?

I have Draytek 2865ac and have followed all the settings as laid out. I take my connection is ADSL2+ so followed these instructions and have seemed to have had some success, yet still not working.

I put all my details in, set up as suggested, the router says it has DSL connection, tells me its got an ip and also the up and downlink speed of the connection. Then the RJ11 into WAN1. However i can not connect to the net, so it in fact is not passing traffic. I am sure i am missing something really simple, yet can not put my finger on it. 

I do have one thing i am not convinced by is my network password, i use my user log in password for this, yet is that correct? as can not find anything to tell me what my network password is or know how to double check it. 

My skill level is i have knowledge, yet far from expert.

So this is a call for help coming from me whilst i rock in my chair, as above my lack of knowledge does not allow me to understand what the issue maybe. 

Thank you J

[#2]

@Jasonzx636 

Can't help with the connection but you might want to clarify exactly which product you are on. SOGEA is FTTC without a phone service whereas ADSL is connected direct to the Exchange. If you are uncertain login to your Members page and it'll tell you there.

Do you still have a phone service? If you have it'll either be ADSL or FTTC you're on (not SOGEA).

Brian

[#3]

Hello,

Sorry to be clear - No phone service yet not FTTP.

[#4]

@Jasonzx636 If you are connected over a phone socket (as your post suggests), then you plug the DSL cable into that at one end, and into the DSL socket on the router. The WAN socket is only used if you have Full Fibre (FTTP).

[#5]

@jab1 That is correct, it is classed as WAN 1 on the Draytek Router, so in short, the RJ11 is going into the router and it is that port that is active showing me it is connected and a service speed. 

[#6]

@Jasonzx636 here's the info you need to configure your own router for Plusnet

https://www.plus.net/help/broadband/broadband-connection-settings/

You need the ' what settings should  I use for fibre broadband'

[#7]

I was looking for those earlier, @MisterW , but for some reason I couldn't connect to the Help pages - I can now.

[#8]

@MisterW Thank you, that is the settings i have, i am starting to wonder if my password is wrong or something as trivial. 

As i say, with those settings it shows it connects and i can see at the router a connection, yet no traffic is using the connection. will see if i can obtain a screen shot. 

[#9]

@Jasonzx636 can you post a screenshot of the 'Online status->Physical connection' display for IPv4 ? 

[#10]

@Jasonzx636 

Have a look at the Draytek help guide

https://www.draytek.co.uk/support/guides/vigor-2860-vdsl-setup

You don't do step 2 (VLAN tags) for ADSL.

Your username and password are as in

https://www.plus.net/help/broadband/broadband-connection-settings/

What settings should I use for standard broadband (ADSL)?

That should work.

If it seems to be syncing, best guess is a username/password issue. Simple passwords (letters and numbers) seem best as some "special" characters can be problematic.  

[#11]

@markhawkin 

from @Jasonzx636 earlier

Sorry to be clear - No phone service

If there's no phone service , it cant be ADSL , it must be SoGEA (VDSL)

[#12]

@MisterW I will get screen shots later and post. 

[#13]

If SoGEA (VDSL) then Step 2 (VLAN tags) are needed and the Draytek instructions are good.

The key point is to use the Plusnet account credentials instead of the generic BT ones

From the Plusnet instructions

It asks for:	Use:
Broadband username or login name	yourusername @plusdsl.net
Connection type or encapsulation	PPPoE Always On
Password	The password you use to log in to the My Account
VLAN	Active
VLAN ID (802.1q)	101
VLAN ID (802.1p)	0

[#14]

@MisterW there we go made it work. Hopefully what is needed to help

[#15]

@Jasonzx636 well it looks like the PPPoE connection on WAN1 is up. The only thing I can see that MAY be a problem is that you also have WAN2 enabled, why ?

Maybe it's defaulting to WAN2, . I'd suggest disabling WAN2