Do you get told when 21cn upgrade will take place?
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Do you get told when 21cn upgrade will take place?
09-03-2012 7:12 PM
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Re: Do you get told when 21cn upgrade will take place?
09-03-2012 8:43 PM
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Assuming your order has been processed, it would take between 7-10 working days to go through. You don't normally get an e-mail to confirm that you have been upgraded. If you like, I'd be more than happy to check for you first thing in the morning?
Re: Do you get told when 21cn upgrade will take place?
09-03-2012 8:51 PM
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Re: Do you get told when 21cn upgrade will take place?
09-03-2012 8:58 PM
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No problems, I'll pop a message on here around 8:30am tomorrow and let you know where we are at with your order
Re: Do you get told when 21cn upgrade will take place?
10-03-2012 7:57 AM
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I have taken a look at this for you and no order had yet been processed. I've placed an order for you now, this should complete within 7-10 working days.
Re: Do you get told when 21cn upgrade will take place?
10-03-2012 8:48 AM
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Thanks for looking at it for me, can say I am disappointed that the orignal ticket has not gone anywhere, so will have to wait again another 7+ days for the switch. Any chance you can monitor and let me know when a date for change appears? You could just drop me a email as not always on forums.
Re: Do you get told when 21cn upgrade will take place?
10-03-2012 9:26 AM
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Upon looking into this further, I can see that an order was placed for this regrade however, it appears to have failed on BT's side of things, this appears to have happened again, I'll look into this now for you. I'll send you a ticket on your account with further information and updates regarding this.
Re: Do you get told when 21cn upgrade will take place?
10-03-2012 9:40 AM
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We had our house move ticket complete yesterday and everything is up and running ok but I am not sure we have been switched to 21cn or not.
I understand we are still in the line training period but we are getting very very low speeds similar to what we got at the old property when we were on 20cn
Re: Do you get told when 21cn upgrade will take place?
10-03-2012 9:45 AM
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Re: Do you get told when 21cn upgrade will take place?
10-03-2012 9:55 AM
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New house is supposed to be around 15 Mbs down and I am getting around 4 Mbs down, hence the question
Re: Do you get told when 21cn upgrade will take place?
10-03-2012 10:43 AM
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I can see that your House Move has completed successfully, your current sync rate is just over 16Mb which is in line with the 15Mb speed you should receive. I've had your speed changed on our side to match your estimated speed. You may need to reboot your router for this to take effect. Please let me know if you notice any changes
Re: Do you get told when 21cn upgrade will take place?
10-03-2012 11:16 AM
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Cheers for that
Re: Do you get told when 21cn upgrade will take place?
10-03-2012 11:27 AM
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I'm very happy with those speeds, thank you.
Can I have my upload uncapped like I had at my previous address please?
Re: Do you get told when 21cn upgrade will take place?
10-03-2012 11:47 AM
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That's looking a lot better! I've placed an order for your upload speeds to be uncapped. This will most likely complete on Tuesday with it being a weekend. I've popped the BT order number on your account.
Re: Do you get told when 21cn upgrade will take place?
10-03-2012 2:18 PM
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- Re: Do you get told when 21cn upgrade will take pl...