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Disconnects - Line Check Please

superuser
Grafter
Posts: 169
Thanks: 3
Registered: ‎10-10-2015

Disconnects - Line Check Please

I'm recently started getting unstable notifications on Zoom meetings

When I examined the router log I could see the line has been dropping

Had this before a year or so ago

Could a line check be done?

Everything in the house is unchanged 

6 REPLIES 6
jab1
Legend
Posts: 19,205
Thanks: 6,311
Fixes: 290
Registered: ‎24-02-2012

Re: Disconnects - Line Check Please

which router are you using? If you have a landline phone, is it clear - dial 17070, select option 2 - there should be silence after confirmation of your number, apart from the regular 'Quiet Line Test' message.

John
superuser
Grafter
Posts: 169
Thanks: 3
Registered: ‎10-10-2015

Re: Disconnects - Line Check Please

No landline

Not part of my package

Asus DSL-AC68U

 

Line Attenuation (dB)
2.8
10.5
19.8
25.8
30.1
41.2
-
-
-
Signal Attenuation (dB)
2.8
10.8
19.7
26.1
29.6
41.5
-
-
-
SNR Margin (dB)
9.4
6.2
9.5
6.4
9.4
6.7
9.4
5.6
-
superuser
Grafter
Posts: 169
Thanks: 3
Registered: ‎10-10-2015

Re: Disconnects - Line Check Please

Speeds are OK

SNR Margin
7.1 dB
9.4 dB
Line Attenuation
10.5 dB
19.8 dB
Path Mode
Interleaved
FastPath
Interleave Depth
8
1
Data Rate
79342 kbps
14999 kbps
Max Rate
100936 kbps
20069 kbps
jab1
Legend
Posts: 19,205
Thanks: 6,311
Fixes: 290
Registered: ‎24-02-2012

Re: Disconnects - Line Check Please

The stats above look fairly reasonable, except possibly the D/S SNR.

Is it possible on that kit to export the logs in .csv format?

John
superuser
Grafter
Posts: 169
Thanks: 3
Registered: ‎10-10-2015

Re: Disconnects - Line Check Please

Sadly No

But since my post, now it's been up without dropping. 4 days now

jab1
Legend
Posts: 19,205
Thanks: 6,311
Fixes: 290
Registered: ‎24-02-2012

Re: Disconnects - Line Check Please

OK.

John