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Disconnection Issues

imitch
Newbie
Posts: 1
Registered: ‎15-12-2023

Disconnection Issues

Over the last 2 days I have had problems with intermittant disconnection

Before that I had no problems

This afternnoon/evening it has been on and off like a YO-Yo

I have tried rebooting and the phone line seems to be OK

Can you shed any light on the problem

Thansk

3 REPLIES 3
jab1
Legend
Posts: 19,057
Thanks: 6,244
Fixes: 287
Registered: ‎24-02-2012

Re: Disconnection Issues

@imitch Welcome to the forums.

 

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one, just use the second link to report a network issue.

John
wufer
Grafter
Posts: 31
Thanks: 1
Fixes: 1
Registered: ‎19-01-2016

Re: Disconnection Issues

So im not the only one

jab1
Legend
Posts: 19,057
Thanks: 6,244
Fixes: 287
Registered: ‎24-02-2012

Re: Disconnection Issues

Follow the suggestions above, @wufer 

John