Delay in downloading email and missing graphics, pictures and logos
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Re: Delay in downloading email and missing graphics, pictures and logos
29-03-2026 8:50 PM
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Yes. The 3 Apple devices with the same Mail loading issue are all connected by WiFi on 5 GHz. My iPhone 15 is also connected by WiFi on 5 GHz and is not giving me any problems.
Re: Delay in downloading email and missing graphics, pictures and logos
29-03-2026 8:52 PM
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Yes I’ve done this. Will try again though.
Re: Delay in downloading email and missing graphics, pictures and logos
29-03-2026 9:07 PM
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Friend’s devices are connected to 5 GHz band by WiFi You are correct that thermostats, bird box and very old printers are connected to 2.4 GHz. Yes I have checked what is connected where. The 3 Apple devices giving problems are all connected by WiFi on 5GHz band I have 19 devices connected in total. 12 by WiFi, 7 by Ethernet. 3 are on 2.4 band (bird box, thermostats, old printer) all by WiFi. Rest on 5 GHz band
Re: Delay in downloading email and missing graphics, pictures and logos
30-03-2026 8:57 AM
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@Natsand like John I'm at a bit of a loss then.
It seems to be just the Apple devices and TBH I have little experience of them but what I do recall, is that they have a propensity to use encrypted DNS ( DNS over https or DNS over TLS). That might be an avenue worth exploring...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Delay in downloading email and missing graphics, pictures and logos
31-03-2026 9:55 AM
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@Natsand Which version of the OS (IOS) does each device use? I wonder if all that have problems use the same version and all that don't have issues are using another version.
Have you also tried changing the DNS on the non-working devices to something like 8.8.8.8? Or if they are set to that, clear it so it uses the DNS provided by the plusnet router?
Re: Delay in downloading email and missing graphics, pictures and logos
31-03-2026 10:50 AM
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