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Dead internet connection

Dan_the_Van
Superuser
Superuser
Posts: 4,737
Thanks: 3,048
Fixes: 144
Registered: ‎25-06-2007

Re: Dead internet connection

@saidalinneagoe 

Are you back on line yet?

If so what was the problem?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

saidalinneagoe
Grafter
Posts: 37
Thanks: 2
Registered: ‎19-04-2023

Re: Dead internet connection

Yes they fix it today. I have no idea what was the problem the didn't told me about.it was probably from the network outside of the house. Thanks for your time a lot ☺️
Dan_the_Van
Superuser
Superuser
Posts: 4,737
Thanks: 3,048
Fixes: 144
Registered: ‎25-06-2007

Re: Dead internet connection

@saidalinneagoe @trurle 

can share your locations to exchange and cabinet level using the site? 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

Be interesting to know if there is a connection, do not need your exact location

Thanks

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

trurle
Dabbler
Posts: 11
Thanks: 4
Registered: Sunday

Re: Dead internet connection

I am in Marchmont, Edinburgh. "Exchange FOUNTAINBRIDGE is served by Cabinet 9".

Connection died Jun 23 12:54, got the message Jun 30 14:20, verified it working ~16:00.