Dead internet connection

[#1]

@MisterW Post #17 suggests to me they should be able to connect?

[#2]

Agreed , they SHOULD be able to connect. However, the fact that the setup user won't connect means that the Wholesale network isn't accepting  the connection

[#3]

OK. This is driving me mad, so I think I'll go and do a few Times/NYT  crosswords instead - they're easier. 😉

[#4]

@saidalinneagoe 

Not sure how easy it would be for you but can you attached the event log?

Navigate on the hub >Home ->Advanced settings --> Technical log --->Event log ---->select Export. This downloads a CSV file version of the event log.

Attach it to a reply window. If you are using a tablet or smart phone the browser need to use 'Desktop' site when viewing the reply screen. Three dots or line top right of the browser should reveal 'Desktop site'

or

Look at the event log. select category PPP. this should give a hint on whats happening.

[#5]

I gave you the event log. But the log is since the last reset, and i done many. Now the modem is flashing orange, is not steady anymore.

[#6]

this is the status file again

[#7]

this is the info file again

[#8]

@saidalinneagoe Check all your cables are securely attached. If they are there is a fault in the Openreach network, which Plusnet will have to raise with them, as @MisterW  said above.

Call PN Support and insist that this is done.