Daily disconnections.
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Daily disconnections.
10-02-2016 7:22 PM
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Re: Daily disconnections.
10-02-2016 9:18 PM
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Re: Daily disconnections.
10-02-2016 10:55 PM
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Re: Daily disconnections.
11-02-2016 1:19 PM
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A broadband connection may drop from time to time which is actually quite normal. We would generally say that if your connection is dropping more than 3 or 4 times a day, this could be considered a problem.
So that's OK then and I don't have a problem, since my disconnections are usually less than 3 or 4 times a day?
Re: Daily disconnections.
11-02-2016 6:19 PM
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As I have just said to someone else, PN can't necessarily identify you as one of their customers on this forum andcannot make adjustments to or comment on your account on the basis that you have made a comment on this forum . You could be anybody!
Good luck
Re: Daily disconnections.
11-02-2016 6:44 PM
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Re: Daily disconnections.
11-02-2016 7:30 PM
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Re: Daily disconnections.
18-02-2016 3:11 PM
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Re: Daily disconnections.
19-02-2016 11:35 AM
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Re: Daily disconnections.
19-02-2016 12:34 PM
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Quote After a few days of a stable connection the problem started again. The system tries to establish a much higher sync speed that is sustainable resulting in constant loss of the Internet and often the only was I can restore it is to re-boot the router. I will contact support.
I'd plump for an intermittent line fault causing this issue: eg wind blowing the overhead cables casuing a noisy line . Plus nets equimpment is tryign to compensate for nosie and errors by adjusting SNR and this is resulting in the line becoming unstable hence you are disconnected . Go through the faults process !
Re: Daily disconnections.
19-02-2016 2:12 PM
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Quote from: hottroc You are having the same problem as several people here. I wonder if there is a problem with one of their routers and they haven't yet realised it? I also had a few stable days then the problem started again. If you raise a fault they will probably change your SNR but I don't think they are seeing the bigger picture. PN are you listening?
I have tried three different routers, two of which are new. It seems to me that the problem is an unrealistic target SNR of just 3dB. Sometimes after a reset it is below even that. The connection to my property is new and all of it is underground. There is no noise on my line. Often I am unable to use the Internet even though the router reports it is still connected. Examination of the Router Log shows many repeated failed hand-shakes and this often goes on a long time before PPPoA goes down and eventually a new connection is established.
Re: Daily disconnections.
19-02-2016 3:14 PM
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Quote from: hottroc You are having the same problem as several people here. I wonder if there is a problem with one of their routers and they haven't yet realised it? I also had a few stable days then the problem started again. If you raise a fault they will probably change your SNR but I don't think they are seeing the bigger picture. PN are you listening?
If the line is dropping sync this is absolutely nothing to do with our network, if there was an issue with one of our routers it'd be most likely to show as performance issues.
I would strongly recommended opening a fault so we can investigate.
Re: Daily disconnections.
19-02-2016 5:49 PM
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Re: Daily disconnections.
21-02-2016 12:31 PM
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Re: Daily disconnections.
22-02-2016 9:12 AM
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