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DNS weirdness

snowman070
Newbie
Posts: 7
Registered: ‎04-09-2007

Re: DNS weirdness

I can't get to www.go-ape.com either.
What's frustrating is that www.halifax.com doesn't resolve either and www.firstdirect.com times out when I try to do internet banking.
What's REALLY frustrating is that plusnet claims that everything is fine on the system status page.
Liam
Grafter
Posts: 2,083
Registered: ‎04-04-2007

Re: DNS weirdness

Quote from: Oldjim
Open DNS doesn't work on it either now and It's not just you! http://www.go-ape.com looks down from here.

Hmm... weird.
Quote
C:\Users\Liam>nslookup go-ape.com 208.67.222.222
Server:  resolver1.opendns.com
Address:  208.67.222.222:53
Non-authoritative answer:
Name:    go-ape.com
Address:  67.215.66.132

C:\Users\Liam>nslookup go-ape.com 208.67.222.220
Server:  UnKnown
Address:  208.67.222.220:53
Non-authoritative answer:
Name:    go-ape.com
Address:  67.215.66.132

I'll have to try it on my A&A line tomorrow.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: DNS weirdness

The name resolves fine it's the server that's down!
http://downforeveryoneorjustme.com/www.go-ape.com/
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Prod_Man
Grafter
Posts: 287
Registered: ‎04-08-2007

Re: DNS weirdness

Hi
  I found this thread - because I was having problems connecting to web sites and my email could not connect to plus net servers. This was some days ago - but the service status then said there were issues being attended to. When the status was changed to shown no issues I could not believe this was the case.
I have raised a ticket No; 29378606 yesterday at 8:48 PM  but so far NO reply at all. (QOS ?)
Like many others here slow access to web sites and email timing out have become too common over the past few weeks.
As I do not have this issue with browsing via my works connection there MUST be an issue with Plus net connection to the rest of the web?
(tracert etc all show connection to plus net OK! but as usual plus net pages are slow to load)
I also note that the "Service Status" is stiil showing all green which is definately NOT what we customers are seeing!
Mick  Angry
fxbronte
Grafter
Posts: 97
Thanks: 3
Registered: ‎09-06-2007

Re: DNS weirdness

For  the past couple of days I have not been able to look at several pages of the PN site, namely,  anything related to ‘My Account’ eg ‘Connection Settings’, ‘Account Details,,etc.
Has anybody got any ideas? Is it to do with the above DNS problems? I am using IE8.
Not an emergency but I would appreciate some help.
Azagoth
Grafter
Posts: 661
Thanks: 5
Registered: ‎01-08-2007

Re: DNS weirdness

OK, now it's started happening again today, this is after a few days of normality.
Quite frankly, it's ridiculous that Plusnet are not admitting there's a problem and updating the 'Service Status' to reflect that.  Come on Plusnet, pull your fingers out and sort it out!  After all, it's us paying customers who pay your wages.
SteveA
Pro
Posts: 1,850
Thanks: 106
Fixes: 3
Registered: ‎17-06-2007

Re: DNS weirdness

My router lost sight of 6.9 and 6.10 at about 14:36 this afternoon. Could have been my router, but as it could connect through the gateway it suggests its something inside PN.
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: DNS weirdness

Hi guys,
We've seen a few reports of slowdowns over the last half hour or so.
We're currently investigating and Dave is currently on the phone to BT.
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,900
Thanks: 5,008
Fixes: 316
Registered: ‎04-04-2007

Re: DNS weirdness

Quote from: Azagoth
OK, now it's started happening again today, this is after a few days of normality.
Quite frankly, it's ridiculous that Plusnet are not admitting there's a problem and updating the 'Service Status' to reflect that.  Come on Plusnet, pull your fingers out and sort it out!  After all, it's us paying customers who pay your wages.

I know we've been backing out some of the traffic management changes that were made this morning and I'm wondering if that's contributing to the problems you've seen this afternoon? Service Status does not acknowledge a problem for a number of reasons. Our technical support and faults team aren't reporting any major influx in reported problems and our monitoring and analysis does not suggest there are any issues. We've invested a *lot* of time looking into this and we were under the impression that the problem was fixed (that was certainly the consensus from a lot of other customers I'd asked about it). I was under the belief that the handful of problems being reported here could be attributed to things other than the traffic management problem. Many of them didn't/don't have the same symptoms as what we were seeing.
I know it's frustrating, however five or so customers reporting problems in this thread (with no supporting evidence) doesn't give us a huge amount to work with. Don't get me wrong, I do appreciate your input and I am sorry about the continued problems. When  you post about them though can you please include as much of the supporting information I asked for here as you can?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

pd
Grafter
Posts: 235
Registered: ‎09-05-2008

Re: DNS weirdness

Bob
I've been seeing DNS problems since 16:15 today.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: DNS weirdness

I've been seeing problems - but they are 110% definitely not DNS related.
(I'm connected to the office via VPN and using the office DNS server - so not only am I not using the PN DNS servers, as the DNS requests are hidden inside the VPN traffic, it can't be problems with the way PN are handling DNS packets)
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
adriantribe
Dabbler
Posts: 12
Registered: ‎09-06-2008

Re: DNS weirdness

My problems have continued again this evening (and my children tell me it was the
same yesterday evening too - I wasn't trying to get online myself so can't verify that).
The symptoms were again that while my router's web interface was telling me I
was connected, I couldn't get through to any web sites at all - addresses couldn't
be found.  I could do a tracert to the nameservers 212.159.6.10 and 212.159.6.9,
but no name addresses could be resolved to IP addresses.  In the end I had to
reset my router (again!) and at the moment the connection is working, hence I
can post to this forum.
adriantribe
Dabbler
Posts: 12
Registered: ‎09-06-2008

Re: DNS weirdness

OK, just had another outage and have had to restart my router yet again.
Needless to say, I'm getting really, really fed up about this.
A tracert on 212.159.6.9 gives:
Tracing route to ptn-cdns01.plus.net [212.159.6.9]
over a maximum of 30 hops:
  1    2 ms    1 ms    1 ms  voyager.home [192.168.1.1]
  2    44 ms    70 ms    37 ms  lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]
  3    41 ms    39 ms    37 ms  gi2-2-204.ptn-gw02.plus.net [84.92.3.93]
  4  266 ms  204 ms  201 ms  vl55.ptn-lb01.plus.net [212.159.2.124]
  5  167 ms  259 ms  175 ms  ptn-cdns01.plus.net [212.159.6.9]
Trace complete.
But as my connection is working right now, this presumably tells you very
little that is useful?
Incidentally, can anyone explain why when I try to do an ipconfig /flushdns
on my daughter's Windows Vista laptop, I get the message "The requested
operation requires elevation"?  Does it might I need to hang from the
ceiling  Smiley
adriantribe
Dabbler
Posts: 12
Registered: ‎09-06-2008

Re: DNS weirdness

Just lost the ability to lookup IP addresses again, despite the router interface telling me
that everything was still fine.
I did a tracert on 212.159.6.9 and 212.159.6.10 while this problem existed and got the following,
which is identical to the tracert when lookups were working, just without the names showing:
Tracing route to 212.159.6.9 over a maximum of 30 hops
  1    2 ms    1 ms    1 ms  192.168.1.1
  2  132 ms    38 ms    37 ms  195.166.128.53
  3    37 ms  147 ms    42 ms  84.92.3.93
  4    36 ms    38 ms    52 ms  212.159.2.124
  5    45 ms    51 ms    38 ms  212.159.6.9
Trace complete.

Tracing route to 212.159.6.10 over a maximum of 30 hops
  1    1 ms    1 ms    1 ms  192.168.1.1
  2    46 ms    40 ms    37 ms  195.166.128.53
  3    46 ms    37 ms    39 ms  84.92.3.93
  4    44 ms    37 ms    40 ms  212.159.2.124
  5    38 ms    38 ms    46 ms  212.159.6.10
Trace complete.

I also found that I could connect to http://212.58.253.67/ (that's www.bbc.co.uk to ordinary
people), but as I don't happen to have every IP address memorised, this isn't much use!
So, this certainly seems like an intermittent DNS issue to me.
Is there are any other test I should do when the lookup ability is down that would provide
PlusNet techies with any helpful data for diagnosing and thus fixing the problem?
Thanks.
adriantribe
Dabbler
Posts: 12
Registered: ‎09-06-2008

Re: DNS weirdness

Lookup ability just gone down again, but I seem to be able to maintain the connection
to this site, presumably because the name/IP address link is cached?  But I can't now
get to www.bbc.co.uk...