Customer Relationship Management - do you care?...
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Re: Customer Relationship Management - do you care?...
20-05-2014 5:12 PM
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There are also dtmf applications for most mobile phones
Re: Customer Relationship Management - do you care?...
20-05-2014 6:11 PM
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Quote from: Townman
Quote from: stu001 Well.. I don't have a corded phone with a number pad, just one for listening to dial tones.
A bit of a strange device, but until a phone handset can be obtained, the number cannot be dialled.
Did he say he didn't have a cordless phone with a number pad?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Customer Relationship Management - do you care?...
20-05-2014 7:15 PM
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I'm not sure exactly what you're suggesting... I'm confusing myself in reading the double negatives of both the OP's comment and your question - something which can be too easy to do when statements are about what people do not have, rather than what the ONLY have!
Quote from: stu001 Well.. I don't have a corded phone with a number pad, just one for listening to dial tones.
Translated as: "I do not have a corded phone which has a number pad on which I can dial numbers, however I do have a device (possibly corded) with which I can listen to the dial tone"
Quote from: jelv Did he say he didn't have a cordless phone with a number pad?
I don't think he actually said this (cannot find "cordless" in the thread), but this statement would be logically true if the device "for listening to dial tones" is the only device similar to a phone he possesses: not only does he not have a corded phone with a number pad, he also does not have a cordless phone with a number pad!
No I'm not intentionally try to take the P, just not sure what you were trying to say!
Kevin
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Re: Customer Relationship Management - do you care?...
20-05-2014 7:29 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Customer Relationship Management - do you care?...
20-05-2014 8:55 PM
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If you have any phone device capable of dialling a number (corded or cordless) use that to deal with the message waiting tone (1571) and give the quiet line test a try 17070 option 2. If there is gross noise on the line, that should be adequate to confirm a voice line problem. If it is just a hissy then you'll need a corded phone for the quiet line test.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Customer Relationship Management - do you care?...
20-05-2014 11:19 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Customer Relationship Management - do you care?...
21-05-2014 3:22 PM
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It does not have a dial pad and therefore I cannot dial from it.
I do not normally connect anything at all to the line with the exception of the router.
I called Plusnet support yesterday and was told that they could see issues with noise on my line.
The expected timescale for completing some work on it was given as this Friday.
Failing that they have said they will arrange an engineer visit.
I did, however, receive an automated mail this morning which reads:
"internal note]
A modify order on this account was unsuccessful.
The reason given was "Order already exists for the same line identifier ServiceId BBEUxyxyxyxyxy".
Modify order type:
Please check why the order has been rejected and contact the customer."
Anybody know what that is?
thanks.
Re: Customer Relationship Management - do you care?...
21-05-2014 3:55 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Customer Relationship Management - do you care?...
21-05-2014 3:58 PM
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Re: Customer Relationship Management - do you care?...
21-05-2014 4:49 PM
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Please keep an eye on Ticket: 85932049 for updates regarding your fault.
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