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Continuous Broadbamd Issues. Dropping out. Very poor connection

Justwelshy
Newbie
Posts: 3
Registered: ‎05-06-2023

Continuous Broadbamd Issues. Dropping out. Very poor connection

Hi, I am technically savvy so I have tried everything inside the home. My connection is dropping out all of the time. If gaming (ethernet) it will drop out several times a hour. This didn't happen when I first moved to plus net but has been happening for over 6 weeks now.
2 REPLIES 2
jab1
Legend
Posts: 17,436
Thanks: 5,680
Fixes: 260
Registered: ‎24-02-2012

Re: Continuous Broadbamd Issues. Dropping out. Very poor connection

@Justwelshy Welcome to the forums.

 

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

John
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,896
Thanks: 885
Fixes: 221
Registered: ‎27-04-2007

Re: Continuous Broadbamd Issues. Dropping out. Very poor connection

Hi @Justwelshy The connection has been up solidly for over 3 days according to our logs: 

 

 

If it's still an issue over ethernet I'd try a different port on the router if you haven't already to see if anything changes. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team