cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Connection speed has halved

cj070815
Newbie
Posts: 1
Registered: ‎27-09-2015

Connection speed has halved

‎27-09-2015 12:57 PM

My connection speed has halved this week to what it was. Please can you sort this out asap, I have already sent a message to the support team and they have not even responded.  See attachments of what I was getting to what I am getting now. I have done all the ususal checks and reset the router by leaving it off for 1 hour then back on.
Message 1 of 2
(541 Views)
0 Thanks
1 REPLY 1
Townman
Superuser
Superuser
Posts: 23,187
Thanks: 9,707
Fixes: 162
Registered: ‎22-08-2007

Re: Connection speed has halved

‎28-09-2015 10:45 AM

CJ,
A warm welcome to the forums.
Can you please follow the guidance in the slow speeds thread - see the link below.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Message 2 of 2
(381 Views)
0 Thanks