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Connection next week, confused about timing
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Connection next week, confused about timing
02-04-2013 1:20 PM
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Hi,
I've got my appointment for the Openreach engineer next Wednesday 10th between 1pm-6pm. I've had an e mail saying my connection will on from midnight 11th. It also says not to connect my router until I'm informed. Is this correct, I thought there would be no loss of internet between changeover (obviously other than the engineer whilst he's working).
Can anyone confirm this for me, thanks.
I've got my appointment for the Openreach engineer next Wednesday 10th between 1pm-6pm. I've had an e mail saying my connection will on from midnight 11th. It also says not to connect my router until I'm informed. Is this correct, I thought there would be no loss of internet between changeover (obviously other than the engineer whilst he's working).
Can anyone confirm this for me, thanks.
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Re: Connection next week, confused about timing
02-04-2013 2:13 PM
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Re: Connection next week, confused about timing
02-04-2013 6:53 PM
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OK, thanks for your reply, does that mean the emails are not correct?
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Re: Connection next week, confused about timing
02-04-2013 7:23 PM
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What plusnet told me was have to allow upto 12 midnight the day after installation for it to be working but in most cases including mine its up and running straight away
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Re: Connection next week, confused about timing
03-04-2013 11:15 AM
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It means the email is a generic one that's intended to cover ADSL and fibre orders, however I can fully understand the confusion. I've already raised problem 73685 to make some changes.
Adam
Adam
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