Connection drops during heavy rain

floof45 · ‎15-12-2024

Hello,
We have had an issue for a long time where our broadband drops out (then comes back in a few minutes) if it starts to rain heavily. We've always just put up with it as it wasn't a major issue, but my wife is now working from home and it's more of a problem.
As I say it's always at the start of a downpour, and the drop only lasts a few minutes before broadband reconnects.
Would be grateful for any help!
Thanks
Could you

Townman · ‎22-08-2007

In the first instance run the automatic diagnostic bot - see the link below.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

spile · ‎03-08-2007

We had a line issue due to corrosion that OR were unable to fix and it’s why I moved to FTTP when it became available.