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Check for Problems Please

Posts: 11
Thanks: 1
Registered: ‎15-10-2021

Check for Problems Please

Hi Plusnet,

Been getting very slow broadband speeds recently. Testing under 10mbps this evening when should be 70.

Please can you check if you are seeing any issues from your end. 

Many thanks.

Aspiring Champion
Posts: 2,335
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007

Re: Check for Problems Please

Community Gaffer
Community Gaffer
Posts: 26,576
Thanks: 10,298
Fixes: 1,600
Registered: ‎21-04-2017

Re: Check for Problems Please

Hi there,

I've just tested your line and the tests aren't showing any issues with your router getting ~77mbps still.

Are you having issues today? If so are your devices connecting wirelessly or hard wired into your router? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Posts: 23,048
Thanks: 9,640
Fixes: 160
Registered: ‎22-08-2007

Re: Check for Problems Please

Can you please post your router stats.

The MGS is line sync speed, not data transfer speed.  Router stats will indicate the line sync speed.  If that is below the MGS, then there is an investigation to be had with the connection.  Assuming that is sound, then there is something to be explored around the marked difference between the wire and Wi-Fi connection ... though that could be down to your computer's performance.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.