Check for Problems Please
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Check for Problems Please
28-04-2022 9:54 PM
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Hi Plusnet,
Been getting very slow broadband speeds recently. Testing under 10mbps this evening when should be 70.
Please can you check if you are seeing any issues from your end.
Many thanks.
Re: Check for Problems Please
29-04-2022 7:15 AM
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Re: Check for Problems Please
02-05-2022 10:10 AM
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Hi there,
I've just tested your line and the tests aren't showing any issues with your router getting ~77mbps still.
Are you having issues today? If so are your devices connecting wirelessly or hard wired into your router?
Re: Check for Problems Please
02-05-2022 2:29 PM
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Can you please post your router stats.
The MGS is line sync speed, not data transfer speed. Router stats will indicate the line sync speed. If that is below the MGS, then there is an investigation to be had with the connection. Assuming that is sound, then there is something to be explored around the marked difference between the wire and Wi-Fi connection ... though that could be down to your computer's performance.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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