Check for Problems Please

Nemo154 · ‎15-10-2021

Hi Plusnet,

Been getting very slow broadband speeds recently. Testing under 10mbps this evening when should be 70.

Please can you check if you are seeing any issues from your end.

Many thanks.

Gel · ‎02-08-2007

try self help link below.

Broadband Connection Troubleshooter

Contact/Chat : CHAT service often suspended though!
BT Wholesale Speed Test:
PN Network Status:
Land Line Connection_Troubleshooter:

Gandalf · ‎21-04-2017

Hi there,

I've just tested your line and the tests aren't showing any issues with your router getting ~77mbps still.

Are you having issues today? If so are your devices connecting wirelessly or hard wired into your router?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

Townman · ‎22-08-2007

Can you please post your router stats.

The MGS is line sync speed, not data transfer speed. Router stats will indicate the line sync speed. If that is below the MGS, then there is an investigation to be had with the connection. Assuming that is sound, then there is something to be explored around the marked difference between the wire and Wi-Fi connection ... though that could be down to your computer's performance.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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