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Cancelling my account

FIXED
Harriet
Newbie
Posts: 3
Registered: ‎20-08-2018

Cancelling my account

Hi,

I am having on-going issues trying to contact plusnet regarding termination of my contract.

I am moving abroad in Nov, and I would like to having everything tied up when I leave. The online chat is never working, and I have tried multiple times to call; at one point I was on hold for over 30 minutes.

 

There must be a more efficient way for me to notify you via email in order to cancel?

 

Many thanks in advance,

Harriet

 

 

5 REPLIES 5
Baldrick1
Moderator
Moderator
Posts: 11,829
Thanks: 5,268
Fixes: 420
Registered: ‎30-06-2016

Re: Cancelling my account

There's no email option but you could use the good old Royal Snail Mail http://www.plus.net/support/pdf/plusnet_cancellation_form.pdf

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Harriet
Newbie
Posts: 3
Registered: ‎20-08-2018

Re: Cancelling my account

Thank you,

Seems mad in this day and age that a letter will be the quickest most effective way of contact but i'll give it a shot.

 

 

 

spraxyt
Resting Legend
Posts: 10,063
Thanks: 674
Fixes: 75
Registered: ‎06-04-2007

Re: Cancelling my account

Fix

Have you tried the cancellations team direct number 0800 013 2632? After choosing from residential and business pick the I'm thinking of leaving option. They are open 8am to 8pm during the week.

David
Gel
Aspiring Champion
Posts: 2,339
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007

Re: Cancelling my account

Harriet
Newbie
Posts: 3
Registered: ‎20-08-2018

Re: Cancelling my account

Thanks all, managed to get through on the cancellations number!