Today I got a message from Plusnet;
We're emailing you to let you know that as your cancellation request has now been placed. Your cancellation will take place on 23/09/2016.
I transferred across to BT on the 24th August and Plusnet were notified as Plusnet also advised me of the cancellation so why has the date been shifted to 23/09/2016. In addition, I cannot log into my account to view the account which is one of the biggest drawbacks when doing any account Online.
I'm sorry for the confusion in regards to your account. I can confirm that your account is closed and you line transferred to your new provider at the end of August.
I hope this helps
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| Anoush Mortazavi|
If the account was closed last month why is there a debit due to go out tomorrow for £8.45 as I have already paid the amount to clsoe the account earlier this month? In addition I have not been notified of this debit and the date of the debit is not the normal time of the month the debit occurs and I am supposed to be given 10 days notice of a change of date of a debit. Please resolve ASAP!