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Can't access one website

Dan_the_Van
Superuser
Superuser
Posts: 4,243
Thanks: 2,546
Fixes: 124
Registered: ‎25-06-2007

Re: Can't access one website

From what I can see these NEW listed sites which are appear NOT to work are not being resolved by BT group DNS.

It is possible to force a browser to use an alternative DNS for chrome

Settings > Privacy Security >Security

Screenshot 2025-02-15 112104.jpg

HTH

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

pvmb
Pro
Posts: 960
Thanks: 150
Fixes: 7
Registered: ‎12-02-2014

Re: Can't access one website

Here we go again!

"You put your DNS in, you take your DNS out..."

jdandice
Newbie
Posts: 3
Registered: ‎15-02-2025

Re: Can't access one website

🤣

pvmb
Pro
Posts: 960
Thanks: 150
Fixes: 7
Registered: ‎12-02-2014

Re: Can't access one website

Changed to Cloudflare DNS servers in Windows:

Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 1.1.1.1
                                              1.0.0.1

Can now see above sites! 

railcam
Newbie
Posts: 4
Registered: ‎15-02-2025

Re: Can't access one website

Another website affected : https://www.bluebell-railway.com/

I've switched my DNS to Google's 8.8.8.8 / 8.8.4.4 and all is fine

 

Davidspeers
Dabbler
Posts: 17
Thanks: 1
Registered: ‎01-03-2018

Re: Can't access one website

I have found two websites that suddenly aren't working.  I have tried 2 PCs and my mobile on wi-fi, but both work on 4G on the phone. The first one was working perfectly yesterday (I hadn't tried the other one for a while).

www.britishhorseracing.com

www.scssoft.com

jdandice
Newbie
Posts: 3
Registered: ‎15-02-2025

Re: Can't access one website

Big problems over at BT, which may link into the DNS problems pointed out here 🙄

Davidspeers
Dabbler
Posts: 17
Thanks: 1
Registered: ‎01-03-2018

Re: Can't access one website

I wondered that.  I have a legacy BT email account and am getting the same error message from that site.

railcam
Newbie
Posts: 4
Registered: ‎15-02-2025

Re: Can't access one website

Davidspeers
Dabbler
Posts: 17
Thanks: 1
Registered: ‎01-03-2018

Re: Can't access one website

All seem to be working again now.

railcam
Newbie
Posts: 4
Registered: ‎15-02-2025

Re: Can't access one website

Yes - our website users are reporting all is now well.

A

Townman
Superuser
Superuser
Posts: 28,104
Thanks: 12,544
Fixes: 236
Registered: ‎22-08-2007

Re: Can't access one website


@railcam wrote:

A website I run https://railcam.uk is affected. It seems to be exclusively Plusnet, BT and EE users.

I have an inkling that the problem may be related to 123REG who host our domains.
https://downdetector.co.uk/status/123-reg/

Connected through Plusnet, I can't even contact their status page...


There appears to be numerous issues with 123-reg hosted domains today.  Earlier I was unable to access www.kitz.co.uk

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

LexLex2020
Plusnet Help Team
Plusnet Help Team
Posts: 173
Thanks: 219
Fixes: 12
Registered: ‎18-11-2024

Re: Can't access one website

Hi all!

 

Yes, there was an incident this morning that was affecting BTinternet email users and quite a lot of websites as you have shown in your listing.

Should be all sorted now. Smiley

Fast resolution too, nice to see.

 

Lex

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Lex Keehner
Plusnet Help Team
HPsauce
Seasoned Pro
Posts: 7,258
Thanks: 325
Fixes: 5
Registered: ‎02-02-2008

Re: Can't access one website

Late to this, but I noticed a few web sites I couldn't get to earlier via my PlusNet link; assumed it was a DNS/routing problem and would be fixed. Seems to be OK now.

sweep2
Hooked
Posts: 9
Registered: ‎15-03-2025

Re: Can't access one website

I’ve been with plusnet a day and I’m having problems accessing websites
All this changes to DNS is just not on.
How hard can it be to just make it work.