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Can I get my profile changed to Fast Path please

disposalist
Grafter
Posts: 55
Thanks: 6
Registered: ‎13-07-2016

Can I get my profile changed to Fast Path please

I have had a router that's been failing. I thought it was just WiFi that was the issue, but it perhaps has been disconnecting from the internet too and maybe confused 'the system' into thinking I have problems.

I have a new DSL modem/router now and can see I've been set to Interleaved, which I really don't need to be, I hope (haven't had line quality issues for a long time and it took me a long time to get everything on the line and exchange fixed to be good).

So. Please can I be changed back to Fast Path and maybe not have it automatically switching?

I'm quite knowledgeable in the area. If my line has problems I want to know about it, not have my service degraded to work around it.

Thanks

7 REPLIES 7
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,674
Thanks: 605
Fixes: 109
Registered: ‎27-11-2020

Re: Can I get my profile changed to Fast Path please

@disposalist The line is testing 80/20 at the moment and I can't see any interleaving on it from our side.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
RealAleMadrid
Aspiring Hero
Posts: 2,803
Thanks: 1,464
Fixes: 59
Registered: ‎07-07-2009

Re: Can I get my profile changed to Fast Path please

@disposalist  The staff reply confirms you are on an FTTC service. Plusnet are not able to change the line characteristics in any way, it is all controlled by the Openreach automatic dlm system (Dynamic Line Monitoring).

If you are syncing at 80/20 I don't believe your service is degraded.

disposalist
Grafter
Posts: 55
Thanks: 6
Registered: ‎13-07-2016

Re: Can I get my profile changed to Fast Path please

Thanks for the response. Much appreciated.

It's my understanding Fast Path is more about the ping/latency than the speeds and it is latency that most often causes issues when I am gaming online, for example.

So the sync speed isn't really the issue, unless you're saying that because I have a high sync speed I must not have any service degradation?

But that being the case - having a 'good' line - there is no reason I need to be interleaved and not Fast Path, as I believe interleaving only tends to be used when a line exhibits 'issues'.

As for FTTC, it's been FTTC for many years including the years when I used to get the profile changed reasonably often (due to then having regular issues, which I haven't had for many years).

Is this something that Plusnet used to do, but no longer do/can?

Thanks for the help.

disposalist
Grafter
Posts: 55
Thanks: 6
Registered: ‎13-07-2016

Re: Can I get my profile changed to Fast Path please

Thanks for the response.

As for the "can't see any interleaving", is this something you can tell, but can't change?

I only say I have interleaving because my new modem/router (an Asus DSL-AX82U) says I have it in the DSL Logs: -

 

DSL Information
DSL Driver Version A2pv6L047k.d28c
DSL Link Status
up
DSL Uptime 1 days 12 hour(s) 9 minute(s) 37 seconds
DSL modulation
VDSL2
Regional Mode
Annex B
DSL Exchange (DSLAM)
Broadcom
Current Profile
17a
Vectoring State
Unconfigured
Line Stats
  Downstream Upstream
TCM(Trellis Coded Modulation)
On
On
SNR Margin
3.3 dB
6.6 dB
Line Attenuation
12.0 dB
0.0 dB
Power
13.3 dBm
-1.6 dBm
Path Mode
Interleaved
Interleaved
Interleave Depth
16
8
Data Rate
79999 Kbps
20000 Kbps
Max Rate
84715 Kbps
22544 Kbps
G.INP
On
On
INP
48.00
48.00
INP-REIN
0.00
0.00
FEC
1346
36187
HEC
0
0
CRC
0
0
ES
0
0
SES
0
0
VDSL Band Status
  U0 D1 U1 D2 U2 D3 U3 D4 U4
Line Attenuation (dB)
1.2
7.3
11.8
15.9
17.8
24.2
-
-
-
Signal Attenuation (dB)
1.2
8.4
12.1
16.6
18.8
25.8
-
-
-
Penny
Superuser
Superuser
Posts: 1,388
Thanks: 852
Fixes: 8
Registered: ‎05-04-2007

Re: Can I get my profile changed to Fast Path please


@disposalist wrote:

I only say I have interleaving because my new modem/router (an Asus DSL-AX82U) says I have it in the DSL Logs

 

Couldn't see that very clearly (displays here as very dark) but highlighting the graphic (above) made the text very readable.

... does indeed say "Interleaved".

.

Penny Rollo * * * joined Force9 on 17/02/98 * * * with PlusNet from 2000 onwards * * * personal website at pennymidasrollo.plus.com
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.
RichardB
Seasoned Champion
Posts: 1,045
Thanks: 352
Fixes: 39
Registered: ‎19-11-2008

Re: Can I get my profile changed to Fast Path please

Hi disposalist,

I think the ASUS router status is misleading.

It reports that G.INP is active (which is good).
Info on G.INP over at Kitz: https://kitz.co.uk/adsl/retransmission.htm

The original interleaving and G.INP cannot be active at the same time.

I suspect the router is reporting the small amount of INP as interleaving.

Which is a bit misleading.

Regards

Richard

 

 

 

disposalist
Grafter
Posts: 55
Thanks: 6
Registered: ‎13-07-2016

Re: Can I get my profile changed to Fast Path please

Oo. Thanks for that info and possible answer to my issue! Something else for me to research!

This stuff is so complex!