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Bt hub 2 issue

croftys76
Newbie
Posts: 4
Registered: ‎25-11-2020

Bt hub 2 issue

Hi all,

I’ve had my br hub 2 router connected to plusnet for 18 months but today the orange light stays on. I’ve done the following:

Checked with neighbours and internet is fine
Carried out a factory reset
Connected to hub via laptop and Ethernet
Reset username whilst DSLcable is disconnected
Then reconnected cable

Orange light still stays on… can anyone help?
1 REPLY 1
Mr_Paul
Seasoned Pro
Posts: 617
Thanks: 215
Fixes: 12
Registered: ‎07-06-2022

Re: Bt hub 2 issue

Sorry if this is asking the obvious, but do you have a Plusnet router that you can try?

Do you have dial tone at the master phone socket with a wired phone?